Learner: Client Services Administrator - Johannesburg, Gauteng at Sanlam Group

SA Retail Mass cluster offers a unique opportunity for young, enthusiastic and energetic persons from the designated groups to gain practical working experience in a corporate environment. The learnership programme is aimed at matriculants.

• A 12-month contract
• A monthly stipend
• On the job training and assessment
• Continuous coaching and mentoring
• Acquire knowledge of company products, services and operational processes and systems
• Complete practical onsite training
• Fill out logbooks for workplace-based learning
• Carry out tasks and duties as contracted with your manager

What will you do?

• Answer inbound calls and assist clients with enquiries. 
• Provide  customer service via telephone, email, and WhatsApp.
• Capture, update, and maintain client information on company systems. 
• Assist clients with policy-related requests and general administration. 
• Process policy changes, including contact detail and beneficiary updates. 
• Capture and route documents to the correct teams and systems. 
• Provide clients with updates on requests and service enquiries. 
• Support the processing of claims and follow up on outstanding documentation when required. 
• Ensure all customer records and documents are accurate and up to date. 
• Complete administrative tasks accurately and within agreed service standards.

What will make you successful in this role?

• Applicants must be South African citizens
• Not be currently employed
• Be aged between 18 and 35 years
• Not have completed a previous learnership
• Be willing to commit to complete the 12-month programme

Qualifications

• Grade 12/Matric

Knowledge and Skills

• Data Collection and Analysis
• Processing transactions and conduct simple calculations
• Record keeping, filing and maintenance of databases

Personal Attributes

• Plans and aligns - Contributing dependently
• Communicates effectively - Contributing dependently
• Action orientated - Contributing dependently
• Optimises work processes - Contributing dependently

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Being resilient - Contributing dependently
• Customer focus - Contributing dependently
• Collaborates - Contributing dependently
• Cultivates innovation - Contributing dependently
• Drives results - Contributing dependently