Learner Development Administrator (LDA) at Toyota

A vacancy exists at TALA for a Learner Development Administrator (LDA). The incumbent will be a team member of the Learner Support Centre (LSC) and will play a vital role in the support functions for the Academy. TALA provides training to the dealer network and that requires an efficient and professional LSC to ensure adherence and compliance to a broad range of legislative and best practice requirements. The LDA will perform the administrative tasks according to processes defined in the QMS and will support with a variety of projects to ensure the ultimate success of the Academy.

KEY PERFORMANCE AREAS:

• Administration:
• Support with updating of QMS, SOP’s.
• Commercial activities

Reports

• Record keeping and information management.
• Learner Management System administration (Building of prospectus, learner activations, learner support diary, billing, events, calendar)
• Support with distribution of training inventory across BNLE countries
• Database maintenance

Customer Services:       

• Customer services liaison, problem and query resolution and feedback.
• Service provider liaison and adherence to SLA
• Events Co-ordination / Facilities:             
• Perform project plan activities related to function.
• Tracking and feedback on project activities
• Participate in PDCA activities.
• Establish and maintain SOP’s for facilities.

QUALIFICATIONS AND EXPERIENCE

• NQF level 5 - 240 credits or above qualification ETD or related environment.

Knowledge and experience -

• Administration, training administration and shared services process
• ETD Legislation and compliance
• TSAM & TALA policies and procedures
• Experience in customer service role.
• PC literacy (Advanced Excel, MS Projects and SAP/SAP Concur)

COMPETENCIES

• Accurate Information gathering and analysis
• Awareness and commitment to our mission
• Awareness of situations and decisiveness
• Communication and sharing of mid to long term plans
• Creation of innovation vision
• Establishing framework and systems for organisational review
• Feedback of evaluation and long-term development of others
• Strategic review of work methods
• Negotiation and good communication
• Relationship building

IMPORTANT DIMENSIONS:

• May be required to act in the capacity of surrounding posts.
• May be required to work after hours.
• Will be required to participate in Development Programs
• Strategic reallocation of resources and review of work methods
• Suitable assignment and objective performance review