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  • Posted: Jun 20, 2025
    Deadline: Not specified
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  • The City of Ekurhuleni Metropolitan Municipality is a metropolitan municipality that forms the local government of the East Rand region of Gauteng, a large suburban region east of Johannesburg. Ekurhuleni means "place of peace" in XiTsonga.
    Read more about this company

     

    Learnership: CONT: XREAL003

    Minimum Qualifications and Requirements:

    • Matric / Grade 12 (or equivalent)
    • SA Citizen
    • Resident of City of Ekurhuleni (proof of residence is required)
    • Computer literate
    • Communication skills
    • Customer service orientated
    • Willing to work shifts, weekends and public holidays

    Core Responsibilities: Training:

    • Work for the employer as part of the learning process
    • Be available for and to participate in all learning and work experience required by the learnership
    • Comply with workplace policies and procedures
    • Complete any timesheets or any written assessment tools supplies by the employer to record relevant workplace experience
    • Attend all study periods and theoretical learning sessions with the training provider and undertake all learning conscientiously

    Core Responsibilities: Placement:

    • Work for the employer as part of the learning process
    • Handling inbound and outbound calls
    • Answer and process customer calls efficiently, following company scripts and guidelines
    • Assist customers with order placements, inquiries, complaints, and general support
    • Provide clear and professional communication, ensuring customer satisfaction
    • Accurately capture and update customer details in the system
    • Follow up on customer queries and unresolved issues to ensure timely resolution
    • Work collaboratively with team members and supervisors to enhance call handling
    • Maintain confidentiality and professionalism in all interactions

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to City of Ekurhuleni on rems.ekurhuleni.gov.za to apply

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