Learnership: CONT: XREAL003 at City of Ekurhuleni

Minimum Qualifications and Requirements:

• Matric / Grade 12 (or equivalent)
• SA Citizen
• Resident of City of Ekurhuleni (proof of residence is required)
• Computer literate
• Communication skills
• Customer service orientated
• Willing to work shifts, weekends and public holidays

Core Responsibilities: Training:

• Work for the employer as part of the learning process
• Be available for and to participate in all learning and work experience required by the learnership
• Comply with workplace policies and procedures
• Complete any timesheets or any written assessment tools supplies by the employer to record relevant workplace experience
• Attend all study periods and theoretical learning sessions with the training provider and undertake all learning conscientiously

Core Responsibilities: Placement:

• Work for the employer as part of the learning process
• Handling inbound and outbound calls
• Answer and process customer calls efficiently, following company scripts and guidelines
• Assist customers with order placements, inquiries, complaints, and general support
• Provide clear and professional communication, ensuring customer satisfaction
• Accurately capture and update customer details in the system
• Follow up on customer queries and unresolved issues to ensure timely resolution
• Work collaboratively with team members and supervisors to enhance call handling
• Maintain confidentiality and professionalism in all interactions