Learning Administrator / Coordinator at Paracon

Job Summary:

• The Programme Management Office Learning Lead currently support all HC courses presented by the COE's .The current Administrator / Coordinator is doing the administration and coordination of both classroom and online courses.
• Provide support to the L&D Functional/Geographical Area on all learning solutions.
• Support operational effectiveness of the respective Learning Function through cost effective integration of People, Process and Systems

Delivery Management :
Logistics 
 Coordinate and manage the administration of all learning solutions offered by the L&D teams, Deployment 

•  Create, maintain and update all relevant learning schedules on the LMS  Manage bookings and cancellations on the LMS 
•  Communicate changes to booking and cancellations on the LMS
• Learner Experience and Application Support
•  Proactively support Learning Partner/ Learning Solution consultants in promoting , marketing and activating training solutions 
•  Provide telephonic support to delegates on all training administrative and logistical issues
•  Coordinate and resolve training related queries from various stakeholders and provide relevant information or solutions to issues
•  Ensure all OHS requirements are met in learning venues by either briefing facilitator or addressing delegates directly 
•  Continuously look for opportunities to innovate learning delivery and solutions using technology and relevant learning content and tools. 
• Ensure that all schedules on the LMS is uptodate and accurate, within the stipulated timeframes, as required by governance reporting

 Learning Solutions Activation 

• Work closely with the Learning partner and Learning Solution Consultants on ways of increasing uptake and usage of the learning solutions. 
• Generate communication material and innovative options to enhance learning solution adoption and uptake. 
• Communicate, market and share relevant content with delegates. 
• Work closely with the Learning Partner and Learning Solution consultants to jointly curate and find appropriate internal and external digital content to support learning solutions 
• Generate relevant reports and data insights on digital library usage.

  
Assurance and reporting: 

•  Based on a review of course feedback, highlight to the Learning Partner/ Learning Solution consultant if there are redundant courses or if learning participants indicate issues in the course feedback, within an agreed SLA and timeframe 
• Ensure that training delivery is delivered as per the Bank’s standards and escalate issues to learning partner if necessary, early and timeously 
• Maintain and update accurate records on the LMS for all training experiences and all delegates • Ensure all training course information is accurate and timeously updated across all websites, intranets and LMS, within the agreed SLA and timelines 
• Ensure appropriate storage of all training records and documentation, as legislatively required
•  Competitive Advantage and sustainability 
•  budget and required financial variance reporting is provided 
•  Continually seek ways to improve training delivery efficiency and commercial optimisation of L&D team function

 Experience: Human Capital 

• Job Family: Learning and Leadership Development 
• Years: 3-4 Years 
• Experience Description: Some experience in learning administration and exposure to learning coordination.

Technical Competencies : 

• Competency Label: Learning Administration 
• Competency Description: The ability to maintain the learning intervention course catalogue, facilitate learning intervention registrations and complete associated learning intervention logistics and course / employee evaluations.
• Proficiency Level: PROFICIENT  Clear knowledge and application of the concept