Overview of this role
The role of the Learning and Development Coordinator (AAA) within Incubeta is to facilitate and administer the training needs of the Africa and APAC-based team members at Incubeta, including both internal and external training.
Place Within Organisation
- Reports to the Head of Learning & Development.
- Works internally with other Global L&D team members, line managers and in-market teams, and externally with clients.
- Remit spans across Africa and APAC offices.
Tasks & Responsibilities
- Working independently to perform day-to-day tasks and planning accordingly to ensure weekly responsibilities are completed against agreed priority levels.
- Ensuring work is delivered against agreed deadlines and of high-quality standards.
- Frequently touching base with relevant HOD’s and TL’s to assess additional training needs not covered through existing initiatives.
Supporting Africa and APAC on learning & development-related initiatives such as, in general:
- Onboarding / induction of new starters.
- Keeping track of the different department’s learning and development requirements and ensuring the Ops Skills Matrix is kept up to date.
- Upskilling to enable teams to successfully deliver on Incubeta’s Menu of Services.
- Creating a space and atmosphere conducive to effective learning through tone, inclusivity and engagement.
And, in particular:
Onboarding
- Formalise onboarding process with Global L&D Team, People Team & HODs through Monday.com, and facilitation of onboarding sessions relating to various internal and external platforms used.
- Contribute to Internal platform slide decks / playbook support showcasing the “Incubeta way” e.g. Monday.com.
Ignition Series
- Plan weekly (ZA) and bi-weekly (APAC) knowledge sharing sessions following the Ignition Series format.
Coordinate everything involved in running Ignition Series sessions, including but not limited to:
- Keep documentation up to date (facilitator guides, playbooks, checklists, templates, attendance reports, etc.)
- Plan and schedule sessions, liaising with knowledge experts and facilitators.
- Brief knowledge experts on the expectations, deadlines and supporting them on the process throughout, including brainstorming engagement ideas and learning outcomes.
- Quality check slide decks for branding, formatting, grammar and spelling.
- Update calendar invites with correct session titles and learning outcomes.
- Send out post-session emails.
- Set up post-session feedback surveys.
- Upload slide decks and recordings onto Ignite360.
- Ensure that Ignition Series Looker Studio dashboard is kept up to date, clean and visually easy to read.
- Analyse and communicate feedback received, utilising this as input for future sessions.
- Facilitate Ignition Series sessions where required.
Training Days
Coordinate Training Days for MEA / APAC, including but not limited to:
- Planning and scheduling sessions.
- Set up Discovery surveys /facilitate briefing calls with HODs and TLs.
- Facilitation of the sessions where required.
- Assessing & restructuring of Training Days form, structure & process for 2024
Red & Yellow partnership
- Being primary contact for Red & Yellow, representing Incubeta.
- Coordinating any future R&Y Performance Marketing Short course updates (drive content creation).
- Coordinating asset updates such as videos with Creative Team.
- Coordinating and facilitating weekly tutorial sessions with the students.
L&D Intern Mentorship
- Ongoing guidance and support to L&D intern, including providing regular performance feedback.
- Weekly (or more frequent if required) calls, to delegate tasks, answer questions, and provide support where required.
- Ongoing training on processes & platforms.
Digital Academy
- Take ownership of the Intern Training document.
- Coordinate and facilitate Digital Academy Training Sessions.
- Coordinate and facilitate Intern / Junior Knowledge Sharing.
- Supporting the creation of a Digital Academy course for accreditation.
- Supporting coordination and facilitation of the course once accredited and rolled out.
Client Training (including Google Mini Labs)
- Set up Discovery surveys /facilitate briefing calls between client and Incubeta Trainers.
- Supporting Incubeta Knowledge Experts to create client-facing training, including materials such as slide decks, workbooks as well as brainstorming icebreakers, workbook exercises, learning outcomes, etc. to ensure that all client training follows the Incubeta training methodology.
- Facilitate client training sessions where required.
Incubeta Course Accreditation
- Research the process of gaining SETA, NQF level and SETA accreditation for the Digital Academy programme.
- Assist in creating the Digital Academy course for accreditation.
- Coordinate and facilitate the course once accredited and rolled out.
Incubeta Training Method (supporting Global team members):
- Update content in the Incubeta training method
- Present the training to Knowledge Experts to ensure all trainers for internal and external training are equipped to follow the Incubeta Training Method.
LMS (supporting Global team members):
- Encourage usage of Ignite360 platform.
- Create course shells on the LMS.
- Upload relevant content to respective courses.
- Upload training recordings, slide decks and other learning materials onto the LMS.
- Provide support to Incubeta employees on how to use the LMS.
- Assist with the troubleshooting and problem-solving on the LMS to ensure issues are resolved within a reasonable timeframe.
- Provide feedback on opportunities that can improve or enhance the LMS.
Additional Tasks and Projects (ad hoc and not limited to the below)
- Initiate, develop, implement, test and document new projects, ensuring project milestones are reached on time whilst maintaining a high quality standard.
- Creating new and updating existing procedures and workflows, documenting such workflows.
- Creating, updating and contributing towards 'playbooks' and 'how to’-guides for training resources.
- Supporting the Global Learning & Development team to provide a ‘culture of learning’ at Incubeta.
Essential Requirements
- Relevant tertiary qualification related to the role.
- Exceptional written and verbal communication skills in English.
- Experienced in learning design and delivering training.
- Passionate about digital marketing as well as learning & development.
- Tech-savvy and quick learner.
- Resourceful, eager to learn and takes initiative.
- Excellent time management and strong ability to work well within a team and self managed environment.
Soft Skills
- Strong communication skills, dealing with stakeholders at all levels
- Great eye for detail and methodical - process focused
- Good collaboration and interpersonal skills
- Ability to see the big picture and identify interdependencies that need to be managed
- Systematic, analytical, integrated thinking and ability to conceptualize
- Effective time management and personal organizational skills
Key Competencies and Work Ethic
- Exceptional communication skills both written and verbal and display professional and example behaviour at all times
- Specialized knowledge - have worked in a serious, thoughtful and sustained way to master the specialized knowledge needed to succeed in their fields; and that they keep this knowledge up-to-date, so that they can continue to deliver the best work possible.
- Competency - Professionals get the job done. They're reliable, and they keep their promises. If circumstances arise that prevent them from delivering on their promises, they manage expectations up front, and they do their best to make the situation right. Professionals don't make excuses, but focus on finding solutions.
- Displays honesty and integrity at all times
- Be accountable for their actions even when making mistakes
- They exhibit a high degree of emotional intelligence (EI) by considering the emotions and needs of others, and they don't let a bad day impact how they interact with colleagues or clients.
Display strong interpersonal skills. Ability to build strong relationships with clients and colleagues; display a strong team spirit.
- Maintain the highest standards of delivery, productivity and effectiveness at all times
- Organized and detail oriented
- Be approachable and open to constructive feedback
- Exceptional time management skills and ability to prioritize high volume of projects simultaneously in a fast paced unpredictable environment.
- Strong problem solving skills
- This includes but is not limited to taking decisions independently while staying within the company guidelines; Proactive attitude; staying self-motivated; being self-reliant; continuous self-development without expecting to be taken by the hand.
- Display a hunger for knowledge and a willingness to learn for any situation
- Respect, appreciate and contribute towards decision making
- Able to operate within grey areas and without clear direction re what is needed - a consultant should advise what is required
- Clear understanding of digital commercial models and being able to work with commercial teams
- Thinking ahead & being able to identify areas of improvements within for clients - this is from a performance point of view as well as tech
- Self-motivated and driven individual with strong integrity
- Very diligent – staying on top of the details and understanding how they fit into the big picture
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