Learning & Development Manager at PayFast

About you

• You’d love working with us if you’re a fun, sharp and self-motivated person who has a passion for people and can keep tabs on multiple moving parts in your job. Someone who has outstanding interpersonal and communication skills and is passionate about finding the cream of the crop.

You’ll fit in perfectly with our culture if you:

• Get energised by a fast-paced environment
• Are adaptable and don’t mind a bit of chaos now and again
• Regard collaboration as an essential part of getting the job done
• Pride yourself as being a self-starter who doesn’t lack motivation
• Don’t need to be micromanaged
• Take feedback well and use it for self-improvement
• Welcome change and new ideas
• Value the importance of diversity

About the team

• We are a tightly knit team, passionate about business and equally passionate about people. Our desires are that of driving and aiding in the creation of a winning company culture, increased engagement rates, employee development, and ultimately becoming an employer of choice. We are fun, vibrant, and aren't afraid to jump to assist when the going gets tough. 

What you'll be doing

• Work closely with the Group Head of Learning and Development and senior leadership and other cross-functional partners to drive scalable and sustainable learning & development solutions for corporate functions and business functions (Finance, Strategy, Risk, Technology, Operations & Marketing) that meet the unique needs of each business or audience and promotes and facilitates a high-performance culture
• Contribute and lead from the overall learning roadmap, including new learning products, innovations, and ad hoc strategic initiatives
• Grow a deep understanding of the above functions key business drivers and products to work with business leaders to identify learning needs and to help inform the design and development process
• Closely manage prioritization process to identify and advance the highest leverage projects and critical strategic goals and initiatives for the organisation
• Manage the entire learning product development life cycle:
• Use human centered design approaches to discover, design and develop meaningful client engagements to ensure the organization has the capabilities to compete in the future
• Act as a change agent: build understanding, enthusiasm, and use influence to gain buy in from key stakeholders and drive alignment within the organization
• Build work plans and work closely with cross-functional partners to support and drive successful execution and implementation of all solutions
• Work with the Data Analytics team to evaluate the product effectiveness, success and impact in measurable ways. Leverage analysis to enhance future strategies and tactics

What you'll need

Proactive anticipation of opportunities and challenges

• Anticipate future human capital opportunities and challenges that the Senior Leaders must address, and develop mechanisms to manage them in advance

Business decision-making

• Apply holistic understanding of business model, financial data and global trends for effective L&D decisions

Talent management expertise

• Apply the most effective talent management techniques to evaluate human capital trends and needs, and address opportunities and challenges with visionary expertise

Customer orientation

• Articulate the case for enterprise change to align with evolving customer expectations and workforce development

Adaptive leadership

• Swiftly, nimbly and flexibly deploy organization resources to sustain momentum of change

Ability to motivate

• Communicate a compelling and inspiring vision and clear goals to leadership teams and equip them to cascade it to all employees with clarity, transparency and motivation

Cultural visioning

• Collaborate with the EXCO members and senior managers to craft an organizational purpose and culture, which is credibly integrated with the broader business strategy and social context

Role modeling

•  Demonstrate organizational culture through individual actions and interactions

Process designing

• Harmonize people processes to be consistent with organizational purpose and culture; influence leaders to align business processes with the culture.

Emotional intelligence

• Identify areas of personal strengths and weakness in own role; seek diverse and candid perspectives to manage own and others’ emotions.

High ethical standards

• Practice unwavering ethics; demonstrate courage with the right balance of subjective and objective perspectives to provide impartial and upright counsel to senior leaders

Qualifications 

• Bachelor’s degree from a recognised university in business or HR
• Preferably a Master’s degree in HR
• At least 4 years of work experience as a Learning and Development Manager
• Outstanding interpersonal, leadership and team working skills
• Outstanding communication skills - both verbal and written
• Strong cultural awareness and knowledge
• Excellent English language skills
• Strong commercial awareness of financial services businesses
• Ability to work independently while operating in a team environment
• Proficiency in navigating competing priorities with speed, agility and flexibility
• Innovative problem-solving skills