Learning Partner : Training at Momentum Metropolitan Holdings Limited

Requirements

• BA degree/Comms Degree/ Learning & development or related
• Project Management Certification is an added advantage
• Digital learning experience is an added advance
• At least 5 years’ experience in learning & development
• MS Word, Excel and PowerPoint proficient
• Experience in learning and development
• Proficient in project-management/ event coordination

Duties & Responsibilities

• Build and maintain positive relations with the management teams and staff in the GUARDRISK Division to provide outstanding, effective and efficient Learning & Development services and regular feedback
• Accountable for the implementation of value-add Learning & Development practices including Team leader Development, soft-skills
• Participate in the design and develop learning curriculums for various roles within Guardrisk
• Identify learning needs, problem areas, and recommend learning solutions
• Assess application and integration of learning into the workplace and provide support to staff where applicable
• Provide management information and statistics on the state of training in the service areas
• Create and deliver training programmes focused on workplace learning and adult learning methods that is based on employee needs, business priorities and best practice
• Design & Conduct outcomes-based learning material and assessments
• Provide input for improvements and enhancements to the Development team
• Implement and maintain quality assurance principles and processes for learning at GR
• Stay abreast of best practices and/or new developments in Learning and Development disciplines and drive adoption as deemed appropriate
• Participate in Momentum Group wide relevant Learning and Development forums
• Engage in continuous learning about digital learning and project management trends, tools, and methodologies to contribute fresh ideas and innovative solutions to the team
• Build and maintain relationships with clients and stakeholders
• Deliver on service level agreements made with clients and stakeholders to ensure that client expectations are managed
• Ensure high client service levels and the fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Monitor external and internal client feedback to analyse, interpret and adapt the quality of the client experience
• Ensure satisfactory resolution of all queries
• Observe and listen for concerns and questions during the delivery, take action when appropriate and communicate to the L&D & OD Manager
• Monitor the budget for area, including to ensure invoices are checked against SOW, signed and captured for payment and then captured on the GR learning budget spreadsheet sheet. Identify solutions to enhance cost effectiveness and increase operational efficiency
• Manage materials and venue according to budget Work closely with LD & OD Manager and skills development specialist to ensure spending is aligned to SDF and training budget
• Identify, control and escalate potential risks which may lead to increased costs, with the aim of delivering on skills development propositions