Learning Technology Specialist at PricewaterhouseCoopers (PwC)

Key Performance Areas:

• LMS: Availability and Management.
• LMS: Configuration and Patch Updates
• e-Learning: Design and Development
• Digital Badges: Manage and Issue badges
• LMS Analytics: Impact Measurement and Reporting
• L&D Stakeholder Co-ordination and management
• LMS Documentation: FAQs and Training material
• Vendor Management: Performance Monitoring and Contract Negotiation
• Assessments: Design, Manage & Reports.

 Position Specific Outputs:

• Ensure LMS uptime and availability, mitigating any technical issues or bottlenecks.
• Generate monthly LMS reports, focusing on user engagement, learning intervention completion, and skills acquisition metrics.
• Conduct periodic reviews of LMS features and content, recommending enhancements or new solutions based on needs.
• Design and implement L&D impact measurement tools that integrate with the LMS.
• Co-ordinate quarterly LMS training sessions for L&D consultants, ensuring alignment with quality management requirements.
• Stay current on L&D best practices and industry trends, advising the L&D department on innovative approaches based on market trends.
• Facilitate open communication channels between HRBPs, L&D teams, and the LMS team, ensuring seamless execution of development programs.

Competency Requirements:

Attributes:

• Analytical Mindset: Ability to interpret data and make informed decisions.
• Leadership Qualities: Capable of guiding teams and coordinating with stakeholders.
• Excellent Communication Skills: Fluent in conveying complex ideas simply.
• Problem-Solving Ability: Skilled at identifying issues and providing effective solutions.
• Detail-Oriented: Pays close attention to the tasks and projects.
• Strategic Thinker: Ability to align operational tasks with corporate strategy.
• Tech-Savvy: Comfortable navigating Learning Management Systems (LMS) and other software.

 Knowledge:

• Learning & Development Practices: Comprehensive understanding current L&D strategies.
• Data Analytics Tools: Familiarity with tools for interpreting and presenting data.
• Stakeholder Management: Understands the nuances of interacting with different internal stakeholders.
• Industry Trends: Keeps up to date with changes and developments in the global L&D industry.
• Project Management: Understands principles and methods for planning and executing projects.

Skills:

• Data Analysis: Ability to scrutinise LMS and HR data for insights.
• Report Writing: Skilled in generating comprehensive reports and dashboards for executive review.
• Technical Aptitude: Capable of resolving LMS issues or coordinating with technical teams for solutions.
• Strategic Planning: Skillful in creating and executing L&D strategies.
• Team Management: Able to manage and motivate diverse teams towards a common goal.

Experience & Qualification

• Experience: 5-10 years' experience in Learning Management Systems. Experience in Learning and Development environment will be advantageous.
• Advantageous: IT Systems, Cornerstone On-demand, SABA, Workday advantageous

Apply for this role if you:

• Have a strong background in Learning & Development: preferably with a focus on digital learning platforms like LMS.
• Skilled in Data Analytics: With an ability to turn insights into actionable plans.
• Can manage multiple stakeholders across Africa: Balancing varied interests and driving consensus.
• Looking for a leadership role: With opportunities for strategic input into corporate L&D policies.
• Committed to continual learning: Both for yourself and the organisation at large.