Legal Service Improvement Consultant – Lawyer Services - Johannesburg at Bowmans (Law Firm)

Purpose:

Responsible for collaborating with various offices to proactively identify improvement opportunities, design and implement action plans and change management initiatives to achieve continuous legal service improvement.

Experience and Qualifications:

• LLB Degree preferred
• Relevant degree experience essential
• 2 – 5 years legal project management or legal project operations experience
• Sound understanding of key legal tech solutions such as eDiscovery platforms, data extraction (e.g. Kira, Luminance), collaboration portals (e.g. HighQ), document automation (either as user or coder))
• Demonstrated ability to work across multiple data sets to make informed recommendations

Key Accountabilities

Process Improvement

• Investigate and make recommendations on outcomes for the purpose of improved client (internal / external) experience and processes
• Support in workshop facilitation, process mapping and redesign, implementation, and monitoring, change management
• Intelligent pricing platform support to assist teams and decision makers in project management
• Collaboration site creation, testing and maintenance support
• Document and workflow automation support (opportunity identification and assessment, solution development/ coding, testing, implementation, reporting, training)

Data Analysis & Reporting

• Data analysis and reporting to help identify and monitor improvement initiatives

Project Management

• New matter tech setup and ongoing project management support
• Develop forms, processes, policies, project plans, ROI reports Prepare summaries for review and use in the budget presentations to the management board.

Research

• Conduct research into the latest trends, technologies, methodologies, and products and use this in the development of products and initiatives

Relationship Building

• Develop and maintain relationships at all levels, as a trusted LSI resource.

Competencies:

• Analytical Thinking
• Client Focus
• Problem Solving
• Interactive Communication
• Business Perspective
• Project Management
• Using Information Technology