Level 2 Engineer at Hire Resolve

Job Description

• A managed IT Support and Services provider that offers comprehensive IT solutions, including network infrastructure, 24/7 technical support, cybersecurity, cloud services, and hardware/software procurement is seeking a Level 2 Engineer to manage complex infrastructure, lead strategic transitions, and bridge the gap between traditional support and cutting-edge AI integration.

Responsibilities:

• Infrastructure Management: Design, deploy, and optimize hybrid cloud environments (AWS/Azure) and virtualization stacks (VMware).
• Strategic Transitions: Lead the evolution of client environments from reactive MSP models to proactive, Managed Intelligent Provider (MIP) frameworks.
• Security & Compliance: Implement and audit frameworks including GDPR, HIPAA, and ISO 27001; manage risk assessments and NIST-aligned controls.
• AI Integration: Utilize TensorFlow/PyTorch and data analytics platforms to automate workflows and generate predictive maintenance insights.
• Threat Intelligence: Manage AI-driven security tools (SIEM/EDR) for advanced threat detection and incident response.

Minimum Requirements: 

• Strong experience in designing, implementing, and optimizing hybrid cloud environments.
• Deep proficiency in AWS, Azure, and VMware.
• Advanced knowledge of networking and virtualization technologies.
• Hands-on exposure to machine learning frameworks such as TensorFlow and PyTorch.
• Experience using AI tools and data analytics platforms for automation and predictive insights.
• Solid understanding of GDPR, HIPAA, SOC 2, and ISO 27001.
• Expertise in cybersecurity frameworks, specifically NIST.
• Experience in risk assessment, formal audits, and control implementation.
• Proven ability to lead large-scale IT transformations.
• Experience transitioning clients from reactive MSP models to proactive MIP (Managed Intelligent Provider) frameworks.
• Strong skills in Agile methodology and organizational change management.
• Advanced skills in threat detection and incident response.
• Experience with AI-driven security tools including SIEM and endpoint protection.
• Mobility: Must possess a reliable vehicle and be willing to travel to client sites as required.
• Education/Experience: Prior experience in a Tier 2 or Senior Support role with a focus on project delivery.