Life Retention Advisor at OUTsurance

Job Description

• Our Retention advisors are responsible for handling challenging calls. It is their responsibility to retain clients and make sure these clients remain part of the Life OUTsurance
• Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTLife.

Qualifications

• Minimum Matric qualification or equivalent qualification
• FAIS accreditation is essential
• Completed FAIS RE 5 is essential

Additional Information

Experience: 

• Extensive Client Care/Sales/Retention experience is essential

Required Competencies & Personal Attributes:

• Sales and/or Client service oriented
• Attention to detail/Quality oriented
• Resilience
• Deadline and results oriented/Work standards
• Initiative
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation/Work management
• Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability
• Integrity
• Tolerance for stress
• Extensive sales experience is essential
• Previous call centre experience - preferably in a sales or retention environment
• Ambitious
• Highly Motivated
• Driven
• Customer service enthusiasts

Skills:

• Selling skills
• Interpersonal and communication skills
• Extensive sales experience is essential
• Previous call centre experience - preferably in a sales or retention environment
• Negotiations
• Keyboard skills
• Administration skills
• Influencing
• Practical learning