Linen Team Leader (Cape Town) at Sun International

Job Purpose

• The Linen Team Leader is responsible for coordinating and supervising day-to-day linen, laundry, and uniform operations; ensure efficient distribution and stock control; maintain order in linen areas; and support team performance and service delivery in line with housekeeping standards.

Key Performance Areas

• Supervise daily distribution, collection, and return of linen across guest areas and departments
• Ensure cleaning carts are correctly stocked before shifts and cleared after use
• Maintain uniform issue/return records and support minor repairs or replacements
• Monitor linen and uniform condition; report damaged or condemned stock
• Maintain par stock levels by monitoring usage and notifying manager of shortages
• Assist with monthly stocktakes for linen, uniforms, and amenities
• Organise and label stock in storage areas, ensuring cleanliness and safety standards
• Track laundry flow and usage using basic logs or linen tracking tools
• Check basic equipment functionality and report faults immediately
• Monitor chemical levels and usage in line with SOPs and refill or report as needed
• Ensure all laundry and linen items are sorted and handled per hygiene standards
• Lead shift briefings and allocate duties based on roster and occupancy
• Support onboarding of new team members and assist with on-the-job training
• Monitor team grooming and conduct; escalate issues where necessary
• Assist with shift reports and communicate operational updates to relevant teams
• Support guest laundry delivery or collection when required
• Address guest queries courteously; refer complex complaints to the manager
• Liaise with other departments to coordinate linen delivery schedules
• Promptly reporting and resolving issues related to shortages, damaged or poor-quality stock.
• Tracking and confirming delivery schedules to avoid disruptions in linen availability.
• Coordinating returns or replacements of faulty items in line with supplier agreements.
• Maintaining open communication with vendors and suppliers to improve service efficiency and build strong working relationships.
• Ensuring all supplier interactions are documented and aligned with internal procurement or inventory procedures.
• Working closely with the Housekeeping Manager to forecast linen needs based on occupancy levels and special events.

Requirements

Education

• Grade 12 

Experience

• 5 years’ experience in housekeeping/ or an inventory control environment, inclusive of 2 years’ experience in a supervisory role

Work conditions and special requirements

• May be required to work overtime in line with operational requirements (this may include weekends, public holidays)
• Must have manual dexterity
• Physical mobility and stamina

Core behavioural competencies 

• Checking (attention to detail)
• Taking ownership
• Responding with urgency
• Collaborating
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Following Instructions
• Team co-operation