Fresh Vacancies at Sun International

Description

• The Call Centre Agent,as the first point of contact for the SunBet business; is responsible for the answering of inbound calls, providing exceptional and professional customer service to successfully on-board and support online sports betting customers in line with company standards. 

Requirements

Qualifications

• Grade 12

Experience

• 1-2 years’ experience in a call centre environment

Skills & Knowledge

• Problem Solving
• Collecting Information (listening; asking questions)
• Creating customer experiences
• Acting with energy and enthusiasm
• Building & Developing relationships
• Responding with urgency
• Conflict handling skills
• Assuring Quality
• Following Procedures
• Product/Gaming pricing structures
• Sports betting /alternate gaming product knowledge
• Proficient MS Office skills
• Working knowledge of Opera suite
• Selling skills
• Listening skills
• Telephone skills

Key Performance Areas

• Answer inbound calls received in a professional, friendly and courteous manner (correct volume, tone, pace and pitch of voice) in line with standard operating procedures
• Direct client calls to the correct destination (department / person) through correct screening / questioning techniques
• Offer support related to game rules, gameplay mechanics, technical issues and game features
• Assist customers with account-related queries, including account creation, login issues, password resets, balance inquiries and transaction history
• Provide technical assistance with issues such as game crashes, connectivity problems or error messages etc, while following troubleshooting procedures and escalating to relevant technical teams
• Guide customers through the process of using features on online platforms, such as account settings, promotions, tournaments and special events
• Provide accurate sports betting/ product information (including promotion information, event information etc.) to customers
• Upsell suggesting relevant promotions, in-game items or new features to enhance the customer experience and potentially drive revenue
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
• Offer proactive solutions to customer concerns, aiming to resolve issues in a single contact whenever possible
• Keep customers informed about the status of their queries, including any ongoing investigations into complaints or technical issues
• Follow-up on open items, such as sending confirmation emails, updates on unresolved issues, or instructions to resolve technical problems
• Build good relationships and rapport with customers to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the brand of the Company
• Accurately document all customer interactions, including the nature of the inquiry, actions taken and outcomes using relevant software
• Ensure that customer data is handled in compliance with POPI and internal company policies regarding privacy and security
• Complete handover reports and files
• Be vigilant for signs of fraudulent behaviour and follow company protocols for reporting and addressing suspicious activity
• Ensure that players are aware of responsible gaming practices and guide them through available self-limitation tools and support resources if necessary

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Job Purpose

• The Linen Team Leader is responsible for coordinating and supervising day-to-day linen, laundry, and uniform operations; ensure efficient distribution and stock control; maintain order in linen areas; and support team performance and service delivery in line with housekeeping standards.

Key Performance Areas

• Supervise daily distribution, collection, and return of linen across guest areas and departments
• Ensure cleaning carts are correctly stocked before shifts and cleared after use
• Maintain uniform issue/return records and support minor repairs or replacements
• Monitor linen and uniform condition; report damaged or condemned stock
• Maintain par stock levels by monitoring usage and notifying manager of shortages
• Assist with monthly stocktakes for linen, uniforms, and amenities
• Organise and label stock in storage areas, ensuring cleanliness and safety standards
• Track laundry flow and usage using basic logs or linen tracking tools
• Check basic equipment functionality and report faults immediately
• Monitor chemical levels and usage in line with SOPs and refill or report as needed
• Ensure all laundry and linen items are sorted and handled per hygiene standards
• Lead shift briefings and allocate duties based on roster and occupancy
• Support onboarding of new team members and assist with on-the-job training
• Monitor team grooming and conduct; escalate issues where necessary
• Assist with shift reports and communicate operational updates to relevant teams
• Support guest laundry delivery or collection when required
• Address guest queries courteously; refer complex complaints to the manager
• Liaise with other departments to coordinate linen delivery schedules
• Promptly reporting and resolving issues related to shortages, damaged or poor-quality stock.
• Tracking and confirming delivery schedules to avoid disruptions in linen availability.
• Coordinating returns or replacements of faulty items in line with supplier agreements.
• Maintaining open communication with vendors and suppliers to improve service efficiency and build strong working relationships.
• Ensuring all supplier interactions are documented and aligned with internal procurement or inventory procedures.
• Working closely with the Housekeeping Manager to forecast linen needs based on occupancy levels and special events.

Requirements

Education

• Grade 12 

Experience

• 5 years’ experience in housekeeping/ or an inventory control environment, inclusive of 2 years’ experience in a supervisory role

Work conditions and special requirements

• May be required to work overtime in line with operational requirements (this may include weekends, public holidays)
• Must have manual dexterity
• Physical mobility and stamina

Core behavioural competencies 

• Checking (attention to detail)
• Taking ownership
• Responding with urgency
• Collaborating
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Following Instructions
• Team co-operation

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Job Purpose

• The Housekeeping Team Leader is responsible for supervising daily housekeeping operations, ensuring cleanliness and presentation standards in guest rooms, public areas, kitchens, and back-of-house areas, supporting the property in achieving service excellence, operational efficiency, and compliance with hygiene and safety standards, while motivating the team to deliver consistently high levels of guest satisfaction.

Key Performance Areas

• Allocate duties and supervise shift schedules based on business occupancy
• Conduct shift briefings, handovers, and daily operational walkabouts
• Monitor cleaning activities and ensure SOPs, hygiene, and safety protocols are followed
• Step in to perform housekeeping tasks as needed during high-demand or low-staff periods
• Be present on the floor to assist guests, resolve complaints, and manage special requests
• Oversee execution of personalised services (e.g. turndowns, VIP amenities)
• Promote a courteous and professional environment that supports brand loyalty
• Supervise attendance, grooming, performance, and conduct of housekeeping staff
• Provide on-the-job coaching and training on standards, promotions, and protocols
• Support onboarding of new staff and contribute to team motivation and communication
• Conduct inspections of rooms and public areas to ensure quality and presentation standards
• Monitor and report maintenance, pest control, and hygiene issues
• Ensure health, safety, and environmental compliance across all housekeeping zones
• Monitor usage and stock levels of linen, amenities, uniforms, and supplies
• Requisition supplies when needed and manage distribution
• Ensure correct handling and maintenance of cleaning equipment
• Support inventory counts and report discrepancies or damaged stock
• Provide updates to management on floor conditions, guest issues, and team performance
• Complete daily shift reports and communicate guest preferences and VIP requirements
• Relay updates and operational instructions to team members effectively
• Report maintenance defects and issues to appropriate department.
• Encourage teamwork, motivation and professionalism.
• Coordinate with Front Office and other departments to meet guests’ expectations
• Maintain cleaning records and inspection reports
• Update room status and report to the Front Desk
• Enforce proper use of chemicals and cleaning equipment
• Ensure all team members follow H&S protocols and procedures. 

Requirements

Education

• Grade 12 
• Advanced certificate in hospitality  

Experience

• 5 years’ experience in a housekeeping role, inclusive of 2 years in a supervisory/team lead role

Work conditions and special requirements

• Ability to work shifts that meet operational requirements (including public holidays, night work and weekends)
• Physically able to move operating equipment and furniture to perform housekeeping activities

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Job Purpose

• The Kids Club Team Leader is responsible for supervising the daily operations of the Kids Club, ensuring safe, engaging, and age-appropriate activities for children. The role supervises staff performance, facility standards, guest satisfaction, and compliance, while supporting marketing, administration, and revenue growth through effective planning and service delivery.

Key Performance Areas

• Supervise Kids club operations, staff, and facilities to ensure seamless day-to-day functioning
• Conduct regular walk-abouts to ensure compliance with SHE legislation, SOPs, and quality standards; address and report non-compliance
• Ensure the facility remains clean, organised, safe, and welcoming at all times
• Implement continuous improvement initiatives based on stakeholder feedback and best practices
• Maintain current knowledge of childcare trends, safety regulations, and entertainment best practices
• Develop and implement age-appropriate daily activity programmes, including arts, crafts, games, sports, educational events, and promotions
• Supervise the preparation and setup of play areas, ensuring resources and equipment are ready and safe for use
• Interact directly with children and parents to understand and assist with needs, concerns, or special requirements; escalate when necessary
• Communicate effectively with guests and internal departments to support the delivery of quality services and experiences
• Provide quotations for customised offerings such as party packages, entertainment, group activities, and meals
• Draft weekly staff rosters and allocate duties to ensure adequate coverage
• Oversee timekeeping systems (e.g., Kronos), monitor hours worked, and manage schedules, exceptions, and leave
• Conduct shift briefings, manage handovers, and ensure accurate shift reporting
• Onboard new team members and provide ongoing training, coaching, and development
• Conduct performance appraisals, manage employee relations, and handle disciplinary processes where necessary
• Monitor staff presentation and professionalism to align with brand standards
• Ensure proper execution of administrative procedures, including registrations and cashier transactions
• Capture, reconcile, and report on attendance figures, daily revenues, stock usage, and other key metrics
• Conduct monthly stock counts of supplies, equipment, and merchandise
• Maintain organised manual or digital filing systems in accordance with legislative and company requirements
• Provide feedback from audits to staff and drive continuous improvement
• Collaborate with marketing teams on promotions, upselling, and guest engagement initiatives; contribute to content creation and proofing
• Actively upsell services and experiences at guest touchpoints
• Create memorable and engaging experiences for children that foster a strong sense of place, incorporating elements of local culture, nature, and tradition through themed activities, storytelling, crafts, and play
• Design and lead age-appropriate programs that are fun, educational, and culturally inspired, helping children connect with the destination through interactive activities that reflect the local heritage, environment, and community.

Requirements

Education

• Grade 12
• Certificate in early childhood development/ education
• First Aid certificate

Experience

• 5 years’ experience in kids club/creche environment, inclusive of 2 years’ experience at a supervisory level

Work conditions and special requirements

• Ability to work shifts in line with operational requirements
• Physically able and mobile to perform duties

Skills and Knowledge

• OE usage and storage
• Property Knowledge (facilities and activities)
• Proficient skills in MS Office Suite, Opera
• First Aid skills
• Craft and Activity Design
• Inventory management
• Project co-ordination
• Proficient English written and verbal communication skills
• Knowledge and application of legislation relating to Safety, Health and the environment