Local Office Manager at The Department of Home Affairs

What we do

The Department of Home Affairs offers a multitude of services to the citizens of South Africa, as well as foreigners who wish to visit, work or stay in South Africa. The Departments core functions are:

Civic Service:

•  Maintaining the National Population Register (NPR)
• Managing the birth, mar...
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  Local Office Manager

  • Job Type Full Time
  • Qualification Bachelors
  • Experience 3 years
  • Location KwaZulu-Natal
  • Job Field Administration / Facilities 

  REQUIREMENTS :

  • An undergraduate qualification in Public Management, Public Administration, Operations, Business Management, Management, Administration, Law or Social Science within these specified fields of study at NQF level 6 as recognized by SAQA.
  • 3 Years’ experience as a Supervisor in Operations in a Client or customer services environment. Experience in Civic or Immigration Operations will be an added advantage.

  DUTIES : The successful candidates will be responsible for, amongst others, the following specific tasks:

  • Manage Operations of the Civic Services in the Local Office in accordance with the service delivery standards. Coordinate and monitor the effective processing of enabling documents in local office and DHA service points. Manage the security integrity of the national register in local offices. Participate on outstretch programmes to ensure the accessibility of DHA services by the public. Develop and Implement Civic Services strategies and plans.
  • Ensure that Operations in Local Offices meet the needs of the clients in line with the departmental service standards. Collate, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates. Monitor and enforce the implementation of standard operating procedures (SOP’s) within Local Offices that adhere to the set requirements. Provide expert advice and guidance to Local Offices on Operational issues and matters. Serve as a project leader within the Local Offices to ensure effective project in management implementation. Ensure effective and efficient management of queues. Manage the revenue collected from clients on services rendered by the Office.
  • Manage Immigration Services Operations in the Local Office in line with Immigration Act. Establish and maintain relationships with stakeholders to support service delivery. Implementation of Policies, Procedures, Directives, Acts and Regulations. Manage governance risk and compliance (GRC). Ensure effective and efficient management of human, physical and financial resources within the Local Office. Coach and guide staff on compliance with all regulatory requirements. 

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  Method of Application

  Interested and qualified? Go to The Department of Home Affairs on www.dpsa.gov.za to apply

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