Lodge Manager at Hire Resolve

Job Description

• A leading hospitality and tourism operation is looking for an experienced Lodge Manager with strong experience in lodge operations, guest relations, food preparation, and team leadership to join their team in the Hoedspruit/Karongwe area, Limpopo. This is a non-commercial lodge environment, requiring a hands-on, adaptable manager who can oversee day-to-day operations while actively contributing to guest services and meal preparation.

Responsibilities:

• Manage the overall lodge precinct to ensure consistent guest satisfaction
• Oversee and coordinate all lodge departments, including operations, housekeeping, reception, kitchen, and maintenance
• Plan and manage daily lodge operations, staff duties, and service delivery
• Prepare, cook, and present meals for guests, including menu planning and dietary requirements
• Manage stock control, procurement, and regular stock takes
• Lead, train, motivate, and manage lodge staff, including leave planning and administration
• Maintain high standards of guest relations and handle guest feedback and complaints
• Coordinate guest arrivals, departures, transfers, and on-site activities
• Implement and monitor lodge policies, procedures, SOPs, and quality standards
• Oversee basic maintenance, implement annual maintenance plans, and liaise with contractors
• Ensure health, safety, hygiene, and security standards are adhered to at all times

Requirements:

• Hospitality degree or diploma (advantageous)
• 4–5 years’ experience in a lodge or hospitality management role, preferably within a 4–5 star environment
• Proven experience across all lodge departments
• Strong operational management and guest relations skills
• Cooking or chef experience essential
• Maintenance or technical background advantageous
• Computer literacy and strong administrative skills
• Valid driver’s licence with own transport
• PDP advantageous
• Strong leadership, organisational, and problem-solving skills
• Ability to multitask, adapt, and work hands-on in a remote lodge environment