Lodge Manager (Phinda Rock Lodge) (ZN_RockLodge_Manager) at andBeyond

OUTPUTS

• Prepare welcome and departure notes for guests
• Check guests in during the day and manage dietaries, children, or any other special requests
• Implement and follow the BOPs
• Host guests during the day - meet them back from drive and assist with any request they have
• Ensure that all products that encounter the guest are consistently of the correct standard
• Check set ups for breakfast, lunch and dinner
• Make sure the main area is always tidy and styled to the BOPs
• Host guests at mealtimes and check smooth running of service from the kitchen and waiters
• Check guests out and do daily room checks
• Work closely with waiters and HODs to maintain a high service standard
• Assist in any other departments as and when required
• Provide superior service and quality to guests
• Manage bar orders
• Manage staff, staff timebooks, performance and other HC related

SKILLS REQUIRED

• Communication skills - with guests and fellow staff members
• Standard of your work must exceed the standard of the lodge
• Good organisational ability
• Lateral thinking ability
• Initiative
• Must adhere to World Class Hospitality and Service Standards
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Must be able to lead people and correct things when needed
• Honest, have good integrity, proactive and driven person who has career ambitions

KNOWLEDGE REQUIRED

• Hospitality qualification
• Environment
• The surrounding communities
• The country
• Company Knowledge (&BEYOND as well as Foundation)
• Valid unendorsed SA driver’s license essential.

PREVIOUS WORK EXPERIENCE REQUIRED

• Minimum 3 years relevant camp management experience
• Experience in the service industry especially in dealing with guests and staff
• This is a permanent live-in position, based at Rock Lodge.
• Transport to/from leave cycles is the successful candidate’s own responsibility