Jobs at andBeyond

KEY OUTPUTS:

• Accountable for coordinating and executing land tour programs and events
• Support the administrative preparation and management of travel files, ensuring effective operations and quality control measures
• Must be available to travel with groups and assist with on-site coordination
• Work closely with the Groups & Incentives Reservations Manager and Operations Manager to maintain a strong commercial focus, ensuring all files are profitable and margins remain in line with &Beyond guidelines
• Provide proactive support to the Group’s and Incentive’s team
• Maintain good relationships with partners and monitor adherence to service level standards by suppliers
• Support and communication with accounts teams to ensure debtors are collected timeously and inform management of any potential bad debt
• Maintain accurate and up-to-date information on all confirmed services
• Assist with preparations of all travel documentation and operating schedules ensuring prompt delivery
• Ensure compliance with country travel restrictions in the administration, planning, and execution of traveling groups.
• Provide recommendations to Operations Manager and Groups Reservations Manager to improve guest experiences and customer service
• Ensure all client and/or guest complaints are forwarded to Operations Manager and Groups Reservations Manager to be replied to immediately and follow process
• Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
• Assisting with special projects and any other duties as assigned by Management

KNOWLEDGE REQUIRED:

• In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations
• Good understanding of terms and conditions, markets in which andBeyond operates in,product knowledge, third party and andBeyond Product destinations
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
• A passion for delivering service excellence
• A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance preferable
• Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies

QUALIFICATIONS REQUIRED:                                                                                      

• Minimum of 4 - 5 years previous inbound tour consulting experience required.

SKILLS REQUIRED:

• Strong administration skills with meticulous attention to detail
• Organization and time management skills - experience in delivering results in a fast-paced performance-orientated environment.
• Ability to work well under pressure
• Able to keep up with moving priorities, projects, clients, and technology.
• Able to think clearly in emergencies and ensure smooth tour operations in accordance with schedules
• Excellent communication skills (E.g. verbal, written, reporting and body language)
• Good understanding of terms and conditions, product knowledge, general knowledge, third party and andBeyond Product destinations
• Financial analysis, modelling and management
• Understanding and knowledge of the different markets in which andBeyond operates in
• Understanding of travel industry channels
• Excellent computer skills including: Excel (essential), Tourplan (preferred) or any other reservation system, MS Office applications, Teams, WETU
• Analytical skills
• Negotiation skills
• Experiential Creativity (Crafting Experiences)
• Yielding

PERSONAL ATTRIBUTES:

• Detail-oriented
• Proactive
• Adaptable
• Decision-maker and problem-solver
• Service-oriented with strong multi-tasking skills
• Teamwork and interpersonal skills
• Conflict management and resolution

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OUTPUTS

• Prepare welcome and departure notes for guests
• Check guests in during the day and manage dietaries, children, or any other special requests
• Implement and follow the BOPs
• Host guests during the day - meet them back from drive and assist with any request they have
• Ensure that all products that encounter the guest are consistently of the correct standard
• Check set ups for breakfast, lunch and dinner
• Make sure the main area is always tidy and styled to the BOPs
• Host guests at mealtimes and check smooth running of service from the kitchen and waiters
• Check guests out and do daily room checks
• Work closely with waiters and HODs to maintain a high service standard
• Assist in any other departments as and when required
• Provide superior service and quality to guests
• Manage bar orders
• Manage staff, staff timebooks, performance and other HC related

SKILLS REQUIRED

• Communication skills - with guests and fellow staff members
• Standard of your work must exceed the standard of the lodge
• Good organisational ability
• Lateral thinking ability
• Initiative
• Must adhere to World Class Hospitality and Service Standards
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Must be able to lead people and correct things when needed
• Honest, have good integrity, proactive and driven person who has career ambitions

KNOWLEDGE REQUIRED

• Hospitality qualification
• Environment
• The surrounding communities
• The country
• Company Knowledge (&BEYOND as well as Foundation)
• Valid unendorsed SA driver’s license essential.

PREVIOUS WORK EXPERIENCE REQUIRED

• Minimum 3 years relevant camp management experience
• Experience in the service industry especially in dealing with guests and staff
• This is a permanent live-in position, based at Rock Lodge.
• Transport to/from leave cycles is the successful candidate’s own responsibility