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  • Posted: Jun 23, 2025
    Deadline: Not specified
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  • &Beyond is one of the world’s leading luxury experiential travel companies, designing personalised high-end tours in 15 countries in Africa, five in Asia and four in South America. The company also owns and operates 29 extraordinary safari lodges and camps, as well as set-departure expeditions, throughout Africa; which positively impact more than 9 mil...
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    Groups and incentives Operations Consultant (BH G&I OpsConsultant)

    KEY OUTPUTS:

    • Accountable for coordinating and executing land tour programs and events
    • Support the administrative preparation and management of travel files, ensuring effective operations and quality control measures
    • Must be available to travel with groups and assist with on-site coordination
    • Work closely with the Groups & Incentives Reservations Manager and Operations Manager to maintain a strong commercial focus, ensuring all files are profitable and margins remain in line with &Beyond guidelines
    • Provide proactive support to the Group’s and Incentive’s team
    • Maintain good relationships with partners and monitor adherence to service level standards by suppliers
    • Support and communication with accounts teams to ensure debtors are collected timeously and inform management of any potential bad debt
    • Maintain accurate and up-to-date information on all confirmed services
    • Assist with preparations of all travel documentation and operating schedules ensuring prompt delivery
    • Ensure compliance with country travel restrictions in the administration, planning, and execution of traveling groups.
    • Provide recommendations to Operations Manager and Groups Reservations Manager to improve guest experiences and customer service
    • Ensure all client and/or guest complaints are forwarded to Operations Manager and Groups Reservations Manager to be replied to immediately and follow process
    • Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
    • Assisting with special projects and any other duties as assigned by Management

    KNOWLEDGE REQUIRED:

    • In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations
    • Good understanding of terms and conditions, markets in which andBeyond operates in,product knowledge, third party and andBeyond Product destinations
    • Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
    • A passion for delivering service excellence
    • A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance preferable
    • Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies

    QUALIFICATIONS REQUIRED:                                                                                      

    • Minimum of 4 - 5 years previous inbound tour consulting experience required.

    SKILLS REQUIRED:

    • Strong administration skills with meticulous attention to detail
    • Organization and time management skills - experience in delivering results in a fast-paced performance-orientated environment.
    • Ability to work well under pressure
    • Able to keep up with moving priorities, projects, clients, and technology.
    • Able to think clearly in emergencies and ensure smooth tour operations in accordance with schedules
    • Excellent communication skills (E.g. verbal, written, reporting and body language)
    • Good understanding of terms and conditions, product knowledge, general knowledge, third party and andBeyond Product destinations
    • Financial analysis, modelling and management
    • Understanding and knowledge of the different markets in which andBeyond operates in
    • Understanding of travel industry channels
    • Excellent computer skills including: Excel (essential), Tourplan (preferred) or any other reservation system, MS Office applications, Teams, WETU
    • Analytical skills
    • Negotiation skills
    • Experiential Creativity (Crafting Experiences)
    • Yielding

    PERSONAL ATTRIBUTES:

    • Detail-oriented
    • Proactive
    • Adaptable
    • Decision-maker and problem-solver
    • Service-oriented with strong multi-tasking skills
    • Teamwork and interpersonal skills
    • Conflict management and resolution

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    Lodge Manager (Phinda Rock Lodge) (ZN_RockLodge_Manager)

    OUTPUTS

    • Prepare welcome and departure notes for guests
    • Check guests in during the day and manage dietaries, children, or any other special requests
    • Implement and follow the BOPs
    • Host guests during the day - meet them back from drive and assist with any request they have
    • Ensure that all products that encounter the guest are consistently of the correct standard
    • Check set ups for breakfast, lunch and dinner
    • Make sure the main area is always tidy and styled to the BOPs
    • Host guests at mealtimes and check smooth running of service from the kitchen and waiters
    • Check guests out and do daily room checks
    • Work closely with waiters and HODs to maintain a high service standard
    • Assist in any other departments as and when required
    • Provide superior service and quality to guests
    • Manage bar orders
    • Manage staff, staff timebooks, performance and other HC related

    SKILLS REQUIRED

    • Communication skills - with guests and fellow staff members
    • Standard of your work must exceed the standard of the lodge
    • Good organisational ability
    • Lateral thinking ability
    • Initiative
    • Must adhere to World Class Hospitality and Service Standards
    • Professional, courteous, hospitable to guests
    • Must be able to cope under pressure to meet guests needs
    • Must be able to lead people and correct things when needed
    • Honest, have good integrity, proactive and driven person who has career ambitions

    KNOWLEDGE REQUIRED

    • Hospitality qualification
    • Environment
    • The surrounding communities
    • The country
    • Company Knowledge (&BEYOND as well as Foundation)
    • Valid unendorsed SA driver’s license essential.

    PREVIOUS WORK EXPERIENCE REQUIRED

    • Minimum 3 years relevant camp management experience
    • Experience in the service industry especially in dealing with guests and staff
    • This is a permanent live-in position, based at Rock Lodge.
    • Transport to/from leave cycles is the successful candidate’s own responsibility

    Method of Application

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