Logistics Account Manager at takealot.com

Your responsibilities will include:

• Drive operational performance throughout the supply chain and 3PLs in accordance with agreed KPI’s
• Track budget targets in accordance with forecast and establish systems of variance reporting
• Track and manage direct and support staff productivity
• Develop direct reports according to set goals and targets
• Identify and manage operational exceptions, stakeholder project milestones and operational process improvements
• Coordinate operations and 3PLs to support delivery execution to required client SLAs
• Conduct root cause analysis on system behaviour and compare to business requirements
• Drive process improvements in the overall logistics process through an in-depth knowledge of the current operational process
• Building and maintaining sustainable business relationships amongst stakeholders
• Manage external client requirements effectively
• Translate client requests into process changes and technological requirements, where necessary
• Implement operational and system changes, where required
• Conduct viability analysis on client requirements and improvement initiatives and drive completion with the assistance of relevant tech teams
• Manage additional business requirements, as needed.

Competencies/Skills

• Experience and ability to manage stakeholders at senior levels
• Can navigate and influence amidst difficult personalities
• Customer service orientated
• Organized and can manage projects against timelines
• Organized with deliverables and professional at all times 
• Attention to detail with skills to analyse findings
• Ability to track known KPI’s to determine an operational approach hypothesis
• Proactive, takes own initiative 
• Able to prioritise and work under pressure 
• Dynamic & energetic 
• Excellent communication skills both verbal and written
• Experience managing internal employees, advantageous
• Knowledge of P&L basics, advantageous
• Knowledge of logistics and transport, advantageous
• Managing an external client account, advantageous

Qualifications:

• Degree in Logistics, Business, Supply Chain, Engineering or related operational fields and 3 years experience within account management OR Certificate within Logistics, Business, Supply Chain, Engineering or related operational fields and 6 years experience within account management
• Operational account management experience required 
• Strong analytical background
• Experience in a corporate or banking environment, advantageous