Vacant Positions at takealot.com

Your responsibilities may include:

• Making active decisions on fault legitimacy, including scrutiny of quotations and sign-off of services rendered
• Will be the line of contact for building infrastructure backup system such as generator, UPS, (24/7 availability)
• First line of contact with the land lord and/or any representative
• Oversees maintenance, improvement and long-term planning development, including major building renovations and rehabilitation projects
• Prepares information for review and discussion with Management and other staff to select vendors
• Leads and manages facility projects to ensure best utilization of space, resources and safety for all employees
• Coordinates office improvements including day-to-day facility operations and critical systems such as, electrical, lighting, plumbing and conference room equipment
• Performs routine maintenance and repair tasks such as painting walls, replacing light bulbs, installing A/V equipment, etc., as needed
• Oversees the administration of contactor work (e.g. janitorial, building contractors, landscaping, gardening)
• Tracks and executes facility and maintenance expense budgets
• Assures compliance with all applicable laws and codes related to facilities including OHSA, ISO and city ordinances
• Reconciles and tracks third-party invoices and expenses
• Maintains records and vendor documents, such as contracts, service records and warranty information
• Ensures location and employees are in compliance & works with employees to identify issues and to resolve within the expected and agreed parameters
• Maintain a presentable facility and property at all times
• Supervising sub-contracted staff
• Building and grounds maintenance
• Manage cleaning/hygiene suppliers and contracts
• Catering and vending management, including the management and upkeep of Canteen facility
• Utilities and communication infrastructure

Qualification and Attributes

• Grade 12
• Diploma or certificate in Facility Management
• 8 or more years of related work and knowledge, required
• Must understand and be able to manage power systems, IT cabling, basic construction, alarm systems, Gardening Maintenance, etc.
• Solutions-oriented, can-do attitude; self-motivated
• Strong organizational & prioritization skills
• Attention to detail
• Excellent communication skills, both written and spoken
• Ability to interact with internal & external stakeholders at all levels
• Comfortable with change and excellent team player
• Comfortable with learning and adapting to new systems
• Be able to work in a pressured environment.
• Be able to complete tasks quickly & efficiently.
• Be willing to go the extra mile

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Your responsibilities will include:

• Day to Day administration of Oracle Cloud WMS – user maintenance, location maintenance, level 1 support to DC operations, troubleshooting of integration issues with ERP
• Assist with facilitating of testing and roll-out of proposed new functionalities as well as bi-annual upgrades of Oracle Cloud WMS
• Development of reporting and dashboards from WMS reporting database
• Preparation of training material and responsible for training workshops on new WMS processes (Training lead)
• Administration of the WFM software – Fixing of errors, reporting, cleansing of data, keeping WMS and WFM system data in sync
• Data analysis linked to continuous system application improvement

 Attributes:

• Solutions-oriented, can-do attitude; self-motivated
• Attention to detail
• Excellent communication skills, both written and spoken
• Understanding of DC operations and processes
• Comfortable with change and excellent team player
• Comfortable with learning and adapting to new systems
• Competent in data analysis and modelling

Qualifications:

• Minimum 3 years relevant experience within DC operations
• Previous experience with WMS systems such as Oracle, Manhattan, Red Prairie, SAP, Highjump or similar
• Industrial Engineering, B.Comm Logistics or similar degree preferred
• High level of proficiency with MS Office packages, specifically Excel (for Modelling)

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Your responsibilities will include:

• Ensure that the department is well organised and controlled to sufficiently support the goals of the business
• Implement improvement processes and maintain procedures and systems to minimise costs and maximise working capital
• Ensuring all work areas are clean and tidy and safe for staff to work in
• Evaluate daily operational reports to ensure key critical areas of the department are controlled and any discrepancies addressed and resolved.
• Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed and resolved.
• Ensure that all processes are completed on the same day. Daily planning with line Managers
• Oversee the DC Assistants and motivate attention to detail, for constant accuracy and turn-around times.
• Assist with managing outputs within the department. Maintaining quality and quantity of work.
• Ensure productive targets are met
• Assist to maintain FIFO of tasks within the department.
• Ensure escalated daily operational queries from team are resolved timeously

Attributes required:

• Have a detailed understanding of warehouse management systems
• Problem solving skills required
• Possess excellent verbal and written communication skills for a demanding and customer focused working environment.
• Possess excellent personal organisation and business administration skills in accordance with modern best practice methods.
• Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality.
• Possess the willingness to learn, improve and adapt.
• Good team player, hard worker, willing to be flexible with a positive attitude Must be able to work as part of a multi-cultural team
• Must be able to train staff

Qualifications:

• Matric or equal qualification
• Tertiary qualification advantageous
• Have proven relevant experience in Picking, Packing, Receiving, Supplier Collects and Inventory (in applicable departments within the DC)
• 4-5 years warehouse experience
• 2 years supervisory experience/exposure would be advantageous

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Your specific responsibilities will include:

• Draft, review and assist with the negotiation of various commercial contracts on behalf of the Takealot Group
• Update and improve template documents
• Assist with dispute resolution and general litigation
• Monitor and advise on new legal developments affecting the Takealot Group
• Conduct legal research, draft legal opinions, and provide legal advice to the Takealot Group as required
• Provide or facilitate training
• Build and maintain relationships with internal stakeholders of the Takealot Group     
• Assist with the design, implementation and management of contract drafting and contract management software to aid the delivery of legal services to the Takealot Group
• Support the legal team as required

Attributes required:

• Proactive with a consistently positive attitude
• Team player
• Good drafting skills
• Ability to work hard independently and within a team
• Ability to prioritise tasks and meet deadlines
• Ability to communicate well orally and in writing
• Strong planning and organisational skills
• Detail-orientated whilst remaining practical
• Good working knowledge of South African law in general

Qualifications & Experience:

• LLB, admitted attorney or advocate in South Africa
• 3-5 years post-admission experience at the bar, a well-established law firm, or in the in-house legal department of a large corporate
• Experience in corporate and commercial law is essential, and particularly in drafting and reviewing contracts 

Preferred:

• Experience in e-commerce would be ideal

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Your responsibilities will include: 

• Advise, coach and support Managers and Team Leaders on the full range of HR functions and services – including employee relations, performance management, recruitment and selection, job evaluation, remuneration and benefits, induction, learning and development, and employee wellness ensuring consistency with relevant legislation and the company HR policy and procedure
• Implementation of the HR Strategy and policies in the business ensuring alignment to strategy
• Undertake specific projects, in consultation with line management, to facilitate HR activities and enhance customer service
• Provide timeous and relevant HR management information
• Coordinate payroll submissions and checks to ensure accurate and timeous delivery
• Advise and Support Managers and Team Leaders with IR related incidents and processes
• Drive Absenteeism and Case management processes with support from the HR Administrator
• Support the onboarding process which includes drafting of contracts, gathering new starter data, ensuring first day readiness, induction etc.
• With support from the HR Administrator coordinate onboarding and resignation process and ensure leavers and new starters adhere to company policy
• Ensure all employee systems are kept up to date
• Support all employee relations processes with templates, documentation, scheduling and updating the employee relations database
• Provide monthly reports to the HRBP and Managers and Team Leads as required
• Manage ad hoc projects from time to time
• Provide general administrative support to the HRBP
• Assist staff with day to day queries
• Involved in and drive festive recruitment initiatives and processes such as open days
• Involved in and drive festive recruitment initiatives and processes such as open days
• Liasle with Labour Brokering service providers for peak placement drivers 
• Analyse employee costs for the DC against set budget and advise on adherence to budget targets 
• Coordinate with the HRBP & the Learning & Development department on RPL model for the DC
• Act as a change agent as and when new initiatives are spearheaded by HR 
• Refer employee well-being matters to the EAP process

Attributes required:

• Strong customer service orientation with excellent interpersonal skills
• Excellent oral - including presentation - and written communication skills
• Demonstrated problem solving and decision making skills
• Good working and theoretical knowledge of current legislation and HR policies
• Ability to work under pressure, show initiative and multitask
• High level of accuracy and analytical thinking
• Ability to work independently and as part of a team
• Able to present information verbally and in writing to enable decision making
• Demonstrates accuracy and detail orientation
• Demonstrates adherence to confidentiality and respect for personal and business information
• Demonstrates ability to facilitate effectively
• Ability to work under pressure in a constantly changing environment
• Ability to work with all levels of management including top management
• Ability to prioritize in time sensitive environment
• Acts ethically and with integrity at all times
• Be accountable at all times
• Proactive and takes initiative
• Able to assert own position irrespective of possible resistance to ideas or information

Qualifications and Experience:

• A degree in HR or related field: A minimum of a Bachelor of Technology Degree: HR Management or BCom HR Management or BCom Industrial Psychology or related field
• At least five years HR experience with a minimum of two years solid experience in a generalist capacity
• Sound knowledge of labour laws and policies that govern the defined duties
• Proven project management skills
• Exposure to Industrial Relations including the CCMA processes
• Experience in delivery in an HR advisory capacity preferably within the Retail and/ or Supply Chain environments
• Experience in coaching and consulting in a changing environment
• Proven PC literacy (MS Office) and exposure to HR information systems

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Your responsibilities will include:

• Drive operational performance throughout the supply chain and 3PLs in accordance with agreed KPI’s
• Track budget targets in accordance with forecast and establish systems of variance reporting
• Track and manage direct and support staff productivity
• Develop direct reports according to set goals and targets
• Identify and manage operational exceptions, stakeholder project milestones and operational process improvements
• Coordinate operations and 3PLs to support delivery execution to required client SLAs
• Conduct root cause analysis on system behaviour and compare to business requirements
• Drive process improvements in the overall logistics process through an in-depth knowledge of the current operational process
• Building and maintaining sustainable business relationships amongst stakeholders
• Manage external client requirements effectively
• Translate client requests into process changes and technological requirements, where necessary
• Implement operational and system changes, where required
• Conduct viability analysis on client requirements and improvement initiatives and drive completion with the assistance of relevant tech teams
• Manage additional business requirements, as needed.

Competencies/Skills

• Experience and ability to manage stakeholders at senior levels
• Can navigate and influence amidst difficult personalities
• Customer service orientated
• Organized and can manage projects against timelines
• Organized with deliverables and professional at all times 
• Attention to detail with skills to analyse findings
• Ability to track known KPI’s to determine an operational approach hypothesis
• Proactive, takes own initiative 
• Able to prioritise and work under pressure 
• Dynamic & energetic 
• Excellent communication skills both verbal and written
• Experience managing internal employees, advantageous
• Knowledge of P&L basics, advantageous
• Knowledge of logistics and transport, advantageous
• Managing an external client account, advantageous

Qualifications:

• Degree in Logistics, Business, Supply Chain, Engineering or related operational fields and 3 years experience within account management OR Certificate within Logistics, Business, Supply Chain, Engineering or related operational fields and 6 years experience within account management
• Operational account management experience required 
• Strong analytical background
• Experience in a corporate or banking environment, advantageous

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Your responsibilities will include:

• Monitor and report on franchise and driver performance and operational compliance in the field
• Gain contextual understanding of the operational levers involved in driving performance, both regionally and branch-specific
• Train and inform SOP’s at a franchise level (Managers, Drivers), and identify non-compliance as necessary to senior management
• Assist in the continued improvement of SOP’s for all clients across the delivery network
• Maintain service levels of franchises according Service Level Agreements and able to implement corrective measures operationally within service hubs, as related to further business strategies aligned with the Head Office and operational teams
• Monitor and report on branch adherence to franchise agreements and key performance indicators (KPI’s)
• Manage and work to improve weekly KPI’s at franchise level
• Conduct regular audits to assess & measure performance and compliance
• Travel locally in and around an allocated region, as well as to allocated regional branches as required as part of your weekly deliverables
• Address key branch tracking metrics in regional driver growth with the franchise management teams and compiling weekly reports to feedback and address
• Address key branch tracking metrics in regional performance management with the franchise management teams and compiling weekly reports to feedback and address
• Address key branch tracking metrics in regional complaints and branch-customer satisfaction with the franchise management teams and compiling weekly reports to feedback and address

Attributes required:

• High energy, self-starter
• Project management and ability to prioritize focus according to set deliverables is critical
• Auditing SOP compliance
• Execution oriented and operationally pragmatic
• Understand how technology works for business
• Hands-on field and operational experience
• System and process-orientated
• Attention to detail while still seeing the bigger picture
• Understand convenience and customer service
• Comfortable with change and able to engage with colleagues to assess and refine approach
• Low on ego, high on delivery and execution; but able to network effectively and garner cooperation and collective buy-in from key clients and business owners
• Organization & sound communication will be key success factors of a Compliance supervisor (Franchise)

Qualifications & Experience:

• 5 years experience in a client-facing role in an operational environment or similar
• Proficient in Microsoft Office (word, excel & powerpoint) 
• Proven track record in operational delivery and execution
• Operational experience managing an outlet, hub or a restaurant will be advantageous
• Previous hospitality/retail franchise working experience will be advantageous
• Training experience in an operational setting will be advantageous
• IT or tech savvy will be advantageous
• Field-based work experience
• Previous experience in the logistics industry is not required

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Your responsibilities will include:

• Monitor Compliance: to delivery performance standards within the Franchise Network by establishing and maintaining suitable performance measures, auditing, and procedural management practices in line with Service Level Agreements (SLA’s) to: 
• Continuously improve processes through the development of necessary Standard Operating Procedures (SOP’s) to support efficient Franchise Network operations Develop new SOP’s aligned with the required business and operational evolution Revise and update existing SOP’s according to the changing business and operational practices, maintaining version control practice and electronic filing 
• Ensure that all SOP’s (new and revised) are clearly documented, communicated and successfully implemented throughout the Franchise Network 
• Monitor performance metrics to ensure compliance to SLA measures and track success of optimization changes 
• Collaborate with departmental managers to analyse data from various sources to determine trends and areas of optimization and SLA performance improvement Establish a compliance culture within the Franchise Network through suitable auditing practices and ensuring that underperforming hubs are addressed and actively managed Develop and maintain the necessary reporting practices such that (non)compliance can be clearly tracked, easily accessed, or communicated as required 
• Develop and maintain the required reporting channels to support the operational scale (e.g. new billing practices require end-user access to reporting, new procedures require end-user access to operational compliance scores or tracking)
• Training: Ensure that suitable training content and initiatives are launched and maintained to equip external stakeholders (Franchisees, hub staff and delivery drivers) are properly equipped to deliver on the Franchise Network goals and requirements:
• Conduct best practice research of learning practices, learning technologies, learning architectures, policies, procedures, guidelines and legislation related to learning management 
• Manage the development of training content to support the operational needs of the business 
• Analyse and interpret operational strategy, strategic plans/objectives and other project related data in the development of enterprise learning solutions 
• Analyse, design, develop and implement comprehensive and supportive learning management structures, strategies, policies, plans, processes, procedures, tools (eg. dashboards), interventions and programmes to support the Franchise Network 
• Track and manage adherence and compliance to any developed training, new or existing 
• Headcount Management: Optimally manage the sub-departments headcount to support the Franchise Networks operational execution and process compliance 
• Manage and oversee the Training Manager and execution of focused deliverables by the training team in support to the Franchise Network 
• Manage and oversee the Complaints Team Lead with regards to the coordination and (smooth) processing of internal/Franchise Network complaints, coupled with the necessary reporting requirements to support non-compliance and highlight areas of concern and focus for Franchise Network intervention 
• Able to forecast required headcount, based on volume demands and workload
• Financials: Sub-departmental cost management (budget vs actual) for the relevant cost center

Attributes required:

• System and process orientated
• Understand convenience and basic customer service principles
• Customer focused, understanding their needs to make informed decisions
• Displays good leadership and promotes team development
• Excellent people management and communication skills: has the ability to tailor technical information clearly and concisely to a variety of audiences, including technical and non-technical individuals
• Strong at building and maintaining relationships
• Organized and professional at all times, focused on attention to detail
• Goal orientated: able to determine and maintain focus on strategic objectives and deliverables and execute to a plan
• Can work in high pressure environments, putting in additional effort should the business require
• Conceptual and analytical thinker, having the ability to identify trends in data to make informed decisions
• Strong problem evaluation and solution solving abilities
• Strong statistical knowledge
• High degree of personal motivation, driven, self-disciplined and resilient
• Proactively takes initiative and adaptable to change
• Can prioritise effectively when presented with numerous deliverables and working under pressure
• Dynamic and energetic
• IT or Tech savvy: understand how technology works for business with a passion for learning tools (e-learning technologies, advantageous) and how they can be used to add value and transform remote user learning
• Knowledge and experience in instructional design
• Knowledge and experience in learning solution development and implementation
• Knowledge and experience of learning technologies, learning architecture, learning modes and modalities

Minimum qualification and experience requirements:

• Post Matric/Grade 12 Qualification
• Bachelor's Degree (preferably in Statistics, Logistics, Business Management, Project Management) would be ideal
• 3 years management experience within a Compliance and Analytical role with training as a component
• Sound operational and execution delivery background
• Proficient in Microsoft Office (Excel, Word and PowerPoint) or the Google equivalents
• Proven track record of success in delivering against SLA targets and project implementation initiatives
• Change management experience
• Experience in managing customers and business owners, within a diverse corporate / franchising environment advantageous
• Experience in developing subordinate managers advantageous
• Logistics supply chain experience advantageous
• Zendesk experience advantageous

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Your responsibilities will include:

• Manage and ensure that Inventory is well organised and controlled to sufficiently support production and the goals of the business
• Implement improvement processes and maintain policies and procedures and systems to minimise costs and maximize working capital
• Ensuring all work areas are clean and tidy and safe for staff to work in (housekeeping)
• Manage and implement the Company Policies & Procedures within the Inventory department and ensure that they is strictly adhered to
• Manage stock takes, cycle counts, replenishments
• Ensure stock accuracy and pick able locations
• Control Pick fails & stock investigations
• Supervise stock movements
• Daily deal stock management
• Drive process improvement through data driven decisions
• Manage and implement inventory management strategies
• Optimize the customer experience by ensuring the right product quantities, in the right places, at the right time
• Perform audits of inventory management-related tools and systems ensuring settings are correct and optimized. Automate whenever possible
• Take ownership of all aspects of inventory reporting for the company: develop the inventory planning model, plan product transitions and inventory exposure
• Produce daily reports to ensure key critical areas of the inventory processes are controlled
• Effective leadership and direction for the operations team through involvement and communication to deliver on the relevant key business drivers
• Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures
• Conform to all Health, Safety and Environmental (HSE) standards and legislation as set out by the business and the OHS Act
• Drive continuous improvement measures within your department
• Align all inventory report with financial reports
• Monitor LPN reports for all DC operations (Inbound, put-away, outbound, returns, recovery and RFC)
• Oversee the put away function – stock filing
• Be responsible for all projects stock moves
• Ensure that all inventory is effectively managed by identifying slow moving stock, dead stock, expired dates and other critical factors
• Continuously monitor the stock density by location and devise appropriate action plans to reduce impact on production
• Develop appropriate inventory solutions for the variety of product types stored
• Align with finance on month end processes
• Clear all daily pick and pack not founds
• Conduct daily put away audit to evaluate the accuracy of the process
• Strategically align with risk management and highlight high risk areas and potential theft hot spots

Qualifications:

• Relevant Inventory qualification (Degree or Diploma)
• 5-10 years previous experience in inventory management
• Preferably in the Logistics, Supply Chain, Warehousing and Distribution environment.
• A minimum of 5+ years in a management role

Attributes:

• Excellent and proven data extraction and analytical ability and applying this data to drive inventory management decisions
• Organized and detailed oriented with proven experience of managing inventory
• A Self- starter who is tenacious at identifying and resolving challenges
• Passionate about customer service within the supply chain environment
• Proficient in MS Office (Word, Excel, MS Access and PowerPoint)
• Experience creating and setting annual operating plans and presenting to Senior Management
• Have a detailed understanding of inventory control / warehouse management systems (including reverse logistics)
• Strong analytical and problem solving skills
• Possess excellent verbal and written communication skills for a demanding and customer focused working environment.
• Possess excellent personal organisation and business administration skills in accordance with modern best practice methods.
• Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality.
• Possess the willingness to learn, improve and adapt.
• Good team player, hard worker, willing to be flexible with a positive attitude
• Must be able to work as part of a multi-cultural team
• Must be willing to work overtime as and when required. This overtime will be unpaid due to the level of the position