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Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We provide ocean transportation in all parts of the world. We serve our customers through 306 offices in 114 countries. We employ 7,600 seafarers and 21,600 land-based employees and operate 639 container vessels.
We market our servic...
Opportunity
Maersk is brilliant at incubating talent and for the right candidate, the opportunities are endless to grow within the organization with horizontal or vertical moves basis consistently strong performance.
We offer you an exciting global career at the forefront of world trade. Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy.
We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.
Our Logistics & Services business is growing, and we are looking for dynamic people to join our team. As Logistics Agent, you will be interacting daily with customers and colleagues across the globe, giving you the opportunity to develop your professional skills in a global environment.
Responsibilities:
- Full understanding of our customers’ requirements and their business.
- Full understanding of export, import and air processes.
- Management of end-to-end processes in supply chain movements.
- Owns and manages the full customer experience for our customers including KPI reviews and meetings
- Professional pro-active communication and overall pro-active engagement with customers during the shipment lifecycle.
- Coordination and collaboration with internal and external stakeholders to achieve required delivery to customers.
- Exception handling, swift resolution of queries.
- Validation of cost and revenue at file level.
- Accurate and timely reporting.
- Close collaboration with sales teams.
- Assist and enable commercial teams to deliver Logistics & Services growth targets.
- Seeking continuous improvement opportunities to drive efficiencies.
Required experiences, skills and competencies:
- A minimum of 5 years working experience working in shipping line or freight forwarding or related industries.
- Understanding of imports, exports, LCL, Air processes.
- Solid IT knowledge (working with MS Excel).
- Supply Chain Management or Clearing & Forwarding Experience.
- Customer-centric orientation with excellent communication skills.
- Team player.
- Attention to detail.
- Ability to work under pressure to meet tight deadlines.
- Problem solving abilities and solutions driven.
- Ability to learn easily and adapt to change.
- High level English knowledge.
- Can be based in Durban or Cape Town.
We Offer
- A complex, challenging and developmental role involving elements of customer service, administration and analytics.
- Extensive training and support, but in return expect a strong focus and eagerness to learn and add value.
- Local and global development opportunities within the Commercial stream and beyond for high-performing individuals.
- Attractive package with benefits to reflect candidate's skills and experience.
If you are interested in this job offer, please make sure to apply before the 04th of January 2023.
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