Logistics Claims Specialist (Domestic) - 12 Months Fixed Term Contract at Roche

Your Opportunity

• Logistics Claims Management: processing returns by receiving the notification, identifying the solution, securing authorization to proceed and implementing. Resolving abnormal returns by identifying the issue and implementing the corrective action and updating the system and facilitating the credit movement of the stock.
• Cost Management and Reporting: Reducing Logistics Claims freight costs by agreed or set targets per period. Internal and external reporting on Logistics Claims, tracking of trends and building actionable insights.
• Customer query administration: Resolving customer queries and logistics claims and reporting report pricing issues
• Relationship Management: Developing an in-depth knowledge and understanding of the customer and 3PL’s systems, processes, key performance indicators and ways of working in order to drive an efficient claims process.
• Know the legal and compliance responsibilities of the position; raise questions and concerns when faced with, or you learn of, an ethical or compliance issue.

Who you are

Qualifications and experience:

• NQF 5/6 in logistics or similar
• 3 to 5 years in customer experience in logistics or similar
• ERP system knowledge

Recommended skills and abilities:

• Customer experience
• 3PL interface ability
• Teamwork and collaboration
• Accuracy, analytical thinking and problem solving skills
• Good communication (verbal and written) skill, planning, organising and prioritising
• Technical and business expertise, report creation