Logistics Co-Ordinator at Astral Foods Ltd

 Transport & Fleet Management

• Carrier Liaison: Maintain a close working relationship with Hestony and other third-party logistics providers to ensure delivery windows are met.
• Arrival Tracking: Monitor truck movements to ensure on-time offloading at customer sites; proactively assist sales representatives when stores refuse or delay offloading.
• Issue Resolution: Log and resolve weighbridge queries regarding overloaded vehicles to ensure legal compliance and safety.
• Logistics Reporting: Provide daily updates to the Logistics and Debtors departments regarding re-routes, ensuring all necessary paperwork and invoice adjustments are submitted accurately.

Customer Service & Communication

• Proactive Notification: Directly contact customers regarding delivery delays, non-shipments, or stock shortages, providing clear reasons and revised ETAs.
• Stakeholder Support: Act as the central point of contact for sales reps and customers regarding truck details and real-time arrival estimates.
• Client Specific Reporting: Manage specialized reporting requirements for key accounts (e.g., daily delivery status updates for Vector).

Inventory & Claims Coordination

• Discrepancy Management: Report "short-supplied" or "missing" stock immediately to the Logistics team for investigation and feedback.
• Damage Control: Coordinate with the Complaints Department to report damaged stock; ensure all required evidence (photos, pallet numbers, and batch details) is collected for claims processing.

Administrative & Office Support

• Sales Integration: Work "hand-in-hand" with the sales team to align delivery priorities with customer needs.
• Professional Call Handling: Manage incoming inquiries with high professional standards, ensuring accurate message-taking and swift problem resolution.
• Documentation: Maintain organized records of all logistics-related queries, re-routes, and delivery discrepancies.

QUALIFICATION AND EXPERIENCE

•  Matric or equivalent qualification
•  2 years of related experience
•  Strong attention to detail with high levels of accuracy
• Excellent communication and interpersonal skills
• Ability to work under pressure in a fast-paced environment