Logistics Interaction Controller at The Coca-Cola Company

•     Execution of daily plans
•  Manage execution of the route plan (from plan submission to settlement)
•  Optimise 24 hour planning.
•  Schedule out of delivery day and emergency orders.
•  Fleet loader planning.
•  Planning of 2nd load allocations.
•  Engage with drivers to address deviations from plan such as route deviations, on-route delays, entering restricted areas, delays at the customer.
•  Engage with Distribution Team Leaders where required.
• Effective handling of Owner Driver issues or queries regarding delivery
•  First point of contact for Owner Drivers
•  Handling of Owner driver issues such as on route breakdowns, major traffic congestion, potential delays at the customer, technical issues relating to HHT’s and/or printers.

 Logging of FBR’s and re-capturing of FBR’s where required.

Warehouse picking and loading tracking

•  Allocate prioritised loads to the Warehouse.
•  Track and report on the status of allocated loads for picking.

Load and bay allocation

•  2nd load allocation.
•  Third Party Bottlers, Suppliers and raw materials.

Effective usage of systems

•  Use ROADNET practices to optimally plan delivery routes.
•  Manage ROADNET trip sheets.
•  Monitoring of ROADNET.
•  Utilise GreenMile system.
•  Utilise Fleetloader system.

Optimise customer service

•  Work flexibly within plan to ensure that targets and customer service requirements are met while optimising resources and cost effectiveness
•  Optimise distribution performance through route adherence by increasing TAT’s and minimising dropped load

Optimise distribution performance

•  Route Sequence Adherence
•  Adherence to Plan (PVA and PTD 1st Stop)
•  Turn-around time (TAT)
•  Full Beverage Returns (FBR’s)
•  Customer Loyalty Index (CLI)
•  Owner Driver work load balanced
• Interaction between the Logistics Interaction Centre, Distribution and Customer Interaction Centre
•  Adhere to the agreed SLA standards

Skills, Experience & Education

•  Matric
•  Recognised qualification in logistics or import and export
•  Understanding and knowledge of CCBSA distribution systems and processes.
•  Advanced pc skills (MS Excel) and Roadnet, Planning tools
•  At least two years’ experience in Logistics, Distribution, Planning, Warehouse, import and export experience.
•  Good understanding of Road Transport and related legislation at the border and NOSA.