Loss Prevention Specialist - Houghton at SBV Services (Pty) Ltd.

Description

Provide input into the tactical alignment with regards to the loss prevention Department

• Provide input into loss prevention Tactical & Operational plans.
• Implement, coordinate and manage the Loss Prevention strategy for Operations in alignment to the overall operational Strategy.
• Plan and coordinate the roll out of the Loss Prevention programmes together with the Loss Prevention Manager
• Provide input into functionality of service offerings, technology and innovation road mapping.
• Provide input to the budget along with providing feedback on budget variances as and when required

Loss prevention process and systems management

• Implement and control, identified loss prevention initiatives and programs within the assigned areas and develop and maintain strong partnerships internally and externally.
• Implement company-driven shortage solutions.
• Collaborate with other cross-functional teams support and implement solutions that impact shortage and penalty controls.
• Monitor shortage risks through regular scrutiny of indicator reports and partner with operational teams to execute on identified action plans to address/minimize operational shortage.
• Minimize the impact of loss whenever possible by identifying and addressing new types of theft and wastage.
• Provide support from a loss prevention perspective to all risk management functions by focusing on reducing incidents and associated financial losses.
• Educate operational teams in activities and methods for protecting cash, equipment and other company assets.
• Monitor activities implemented to reduce property or financial losses
• Recommend new or improved processes or equipment to reduce risk exposure.
• Collaborate with the Quality Department in reviewing the standard operating procedures, GI’s, processes, etc from a Loss Prevention perspective and provide findings / recommendations to the loss prevention manager in this regard.
• Evaluate risk control needs and guidelines providing recommendations and findings to the loss prevention manger
• Represent the loss prevention department at the associated Loss Forums
• Provide support with business related projects (for example: Coin/Specie optimisation) to the loss prevention team, as per the request of the Loss Prevention Manager.
• Provide input and support from a loss prevention & procedural perspective in business cases in accordance with project deliverables.
• Own the below applicable operational team stakeholder relationships to ensure seamless and effective engagements, execution and opportunity discovery:
• Customer services team
• Regulatory Ops. team
• Centre Managers and HOD’s
• Internal Departments

Loss Prevention Analysis and Reporting

• Monitor, review and report on loss prevention initiatives to minimize operational shortages, penalties and mitigating theft and fraud.
• Analyse operating information and identify trends and exceptions for further investigation, providing feedback to the Loss Prevention Manager in terms of projects, lessons learnt and future optimisation possibilities
• Coordinate and provide reports for each investigation conducted to ensure all internal policies and procedures are followed and make recommendations to reduce/stop losses in similar areas of exposure to the Loss Prevention Manager.
• Analyse shrink reports and provide insights to the loss prevention manager to identify and react to loss trends identified.
• Support the loss prevention manager regarding the review and implementation of Loss Prevention reporting processes.
• Complete loss prevention and safety assessments/audits and report on these to the loss prevention manager with emphasis on teaching and coaching by offering solutions to issues within company policy and procedures.
• Partner with the Operational Optimisation department when new processes are being created or existing ones are being reviewed to determine that trends and gaps from a Loss Prevention are covered and provide findings / recommendations to the loss prevention manager
• Analyse, evaluate and report on the meeting of and adherence to SLA’s by the applicable Regulatory (for example SARB) or strategic partner (for example ABSA) and provide these insights and recommendations to the loss prevention manager

Risk Management

• Support all loss prevention activities to mitigate the identified Strategic and Operational Risks within operations
• Implement, review and report on (across all Operations Business Units) and collaborate with the various Support Office Functions to improve Risk and Loss management, to the Loss Prevention Manager.
• Analyse and recommend preventive measures to avoid or minimise risk related incidents to the Loss Prevention Manager.
• Provide input to exiting BCM’s and make recommendations regarding any changes to those plans to the Loss Prevention Manager

Provide leadership to employees within the organisation, creating a winning culture and high morale

• Lead as an Ambassador and executor of Change
• Act as a change management architect in periods of change to ensure continuity to operations
• Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required
• Facilitate the necessary presentations, workshops or forums in order to ensure consistent and accurate communication is given across ones’s centre/s

Drive the organisation culture

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
• Provide leadership to employees within the organisation, creating a winning culture and high morale
• Drive a culture of performance driven output through shared purpose vision and values

Requirements

Minimum Requirements: Work Experience

• 3 years’ experience in the ATM and/or CIT and/or Cash Processing industry, of which;
• 2 years in a position that identifies wastage in the value chain and implements improvement programmes

Minimum Requirements: Education

• Relevant Degree or Diploma