Lost Property Administrator at FlySafair

Description

• Collect passengers' lost property from FlySafair stations;
• Sort lost property according to time periods of loss;
• Return identified lost property to airports for passenger collection;
• Assist with the delivery of lost property to couriers when required;
• Identify and track owners of lost identification documents and passports;
• Document and categorize lost items, maintaining detailed records and logs;
• Follow procedures for handling valuable or sensitive lost items;
• Keep the lost and found area organized and accessible;
• Coordinate with relevant departments or authorities (e.g., security, airlines, law enforcement);
• Provide monthly reports on the lost property process;
• Co-ordinate charity drives in collaboration with the Customer Care Centre Manager;
• Assist the Call Centre Team and baggage handlers with lost property queries;
• Identify and track owners of lost identification documents and passports;
• Provide assistance and information to passengers regarding lost property policies and procedures;
• Train staff in other stations regarding lost property procedures as and when required.

Requirements

• Grade 12 or Equivalent (Essential);
• 1 —3 years' experience in Warehousing, Contact Centre or related environment (Essential);
• Proficient in the use of MS suite;
• Driver's license (Essential); 
• Basic understanding of warehouse principles; 
• Strong organizational skills;
• Excellent communication skills (written and verbal);
• Good office administration and interpersonal skills.

Personal Attributes:

• Professional, proactive, and able to work unsupervised;
• Able to handle sensitive and confidential information;
• Customer Centricity;
• Professional, proactive, and able to work unsupervised;
• Attention to detail;
• Integrity and trustworthiness;
• Results-driven mindset.

Application guideline:

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.