Mailbox Coordinator (ADMED) at Momentum Metropolitan Holdings Limited

Requirements

• Matric 
• Office administration qualification an advantage
• At least 2 years insurance administration experience
• At least 2 years client servicing experience

Duties & Responsibilities

• Receive emails into the respective inbound Admed mailboxes
• Respond to email queries and submissions professionally and within stipulated turnaround times
• Manage difficult and/or irate clients courteously, politely, and calmly
• Liaise with team members regarding emails received
• Upload relevant emails into the administration system
• Efficiently manage complaints, ensuring every complaint is dealt with professionally
• Route emails requiring premiums or claims technical knowledge or authorization to the relevant areas or team members within stipulated turnaround times
• Provide support to the call centre for overflow inbound calls during high call volumes
• Assist with general and reasonable ad hoc administration requests across the Admed Division
• Ensure the principles of Treating Customers Fairly (TCF) are delivered across all functions, with a specific focus on achieving TCF Outcome 6 (ensuring customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim, or make a complaint