Maintenance Coordinator at Profile Personnel

Job Description

• An established property-focused organisation is seeking a proactive and highly organised Maintenance Coordinator to join its team. This role is responsible for coordinating maintenance activities, managing client and contractor communication, and ensuring all maintenance requests are handled efficiently and professionally.
• The successful candidate will play a key role in maintaining strong relationships with tenants, landlords, contractors, and internal stakeholders while ensuring service delivery standards and turnaround times are consistently met.

Minimum Requirements

• Senior Certificate (Matric)
• Strong administrative background
• Minimum 2 years' administrative experience, preferably within a maintenance, property, facilities, or related environment
• Valid driver's licence (advantageous)
• Mature, professional, and responsible approach to work

Key Competencies

• Excellent communication and interpersonal skills
• Strong administrative and organisational abilities
• Ability to work effectively under pressure
• Strong problem-solving and analytical skills
• High level of confidentiality and discretion
• Excellent time management and prioritisation skills
• Computer literacy, including proficiency in Microsoft Word and Excel
• Self-disciplined and deadline-driven
• Proactive and solutions-focused mindset
• Strong attention to detail
• Commitment to continuous self-development

Key Responsibilities

Maintenance Coordination

• Serve as the primary liaison between tenants, landlords, agents, and contractors
• Log and manage maintenance requests on the relevant system
• Obtain quotations and coordinate maintenance repairs
• Monitor maintenance progress and provide regular updates to clients
• Ensure maintenance queries are addressed within required turnaround times
• Schedule and monitor daily, weekly, and monthly maintenance activities
• Follow up with contractors regarding quotations, bookings, invoices, and completed work
• Monitor client satisfaction and resolve service-related concerns

Inspections Coordination

• Coordinate interim, entry, and exit inspection-related maintenance requirements
• Follow up on inspection schedules and progress
• Assist with inspection comparisons and damage assessments
• Facilitate repairs arising from inspection findings
• Communicate inspection-related maintenance matters to all relevant parties

Client and Contractor Management

• Provide ongoing support and feedback to clients
• Source, screen, and onboard contractors as required
• Build and maintain strong relationships with stakeholders
• Conduct follow-up calls and property visits where necessary
• Assist in identifying and implementing value-added service initiatives