Managed Services - Senior Manager at Deloitte

Job Description

• The mandate of this role is to lead the growth of the Managed Services Operate portfolio through driving the Go to Market strategy, revenue generation and business growth, accelerate growth of the Managed Services practice by developing the market across South Africa and other African territories across wide variety of related capabilities and solutions.

Key responsibilities:

• Business development
• Thought-leadership and marketing
• Practice management
• Capability development
• Team leadership

Key Performance Areas:

1.       Strategic Impact

2.       External / Internal Client Impact

3.       Business Development

4.       Budgets / Profitability

Strategic Impact

• Give meaningful input into the development of strategy of the Portfolio in relation to specific area of expertise
• Identifies innovative solutions to enhance / renew service offerings to market
• Heads up sales presentation teams for new and retained business
• Leads negotiations with clients
• Actively identifies multiple sales opportunities and leads pursuit process
• Leads/contributes to preparation of proposals/tenders and presentations
• Builds relationships across portfolios and service lines for cross-selling opportunities and combined engagement pursuits
• Drives own client portfolio and profitable book of business

Client Impact: External / Internal

• Maintains high level oversight of  client projects
• Develops productive, credible and trusting relationships with current and targeted clients
• Develops a network of senior-level internal relationships across Deloitte to understand other business unit offerings and market own area
• Establishes and maintains strong  relationships with business leaders across industries

Development/Growth of Team

• Maintains own development and knowledge in specialised area and business
• Demonstrates commitment to transformation agenda of the firm

Budgets / Profitability

• Negotiates pricing for engagements to ensure profitability whilst maintaining client interests
• Manages WIP – billings and cash collections

Differentiators for this specific role:

• Brings a book of business / portfolio of clients - Does not have a restraint of trade impacting our current and targeted clients, or industries
• Has experience in more than one of our focused industries
• Has experience in more than one of Manages Services Operate offerings

 Business Development

• Identify and pursue MS Operate opportunities with annuity revenue
• Identify and pursue new clients
• Identify and pursue Outsourcing and Managed Services Deals 
• Assemble suitable pursuit team for each pursuit
   

Qualifications
B-degree

• Postgraduate qualification (relevant to Service Area / Business Management)
• 15+ years in Consulting
• 10 years in a client service role, with 7 of these in a senior management role

Additional Information
*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.