Manager: After Sales - Nelspruit Multifranchise at Motus Holdings Limited

Key Role Responsibilities:

• Analyse, interpret, and produce detailed reports explaining trends, discrepancies and inconsistencies. 
• Develop a plan for multi practice changes, specify the priorities of delivery plans and resources needed. 
• Develop tactical strategy and delivery plans to support multifunctional
• strategic objectives in conjunction with other business units. 
• Implement corporate governance, compliance, integrity and ethics policies in multiple practice areas in order to identify and manage risk liabilities. 
• Analyse customer satisfaction and monitor dealer performance, utilising customer satisfaction survey results.
• Implement and manage OEM’s Aftersales guidelines and standards to ensure alignment and compliance.
• Manage Aftersales standards and support for the Aftersales business and Dealer network by effectively managing the Customer Care and Technical and/or Business development functions within the regions.
• Manage and report on quality, customer care and technical services performance as allocated.
• Manage the escalation and reporting process of vehicle defects to OEM/ Incidentology thereby ensuring customer safety standards are adhered to.
• Manage vehicle recall campaigns in adherence to set requirements and standards.
• Recommend interventions to improve customer satisfaction in order to enhance dealer performance.

FINANCE

• Contribute to the setting of budgets, minimise expenditure and manage costs and assets effectively.
• Driving parts sales profitability and turnover at dealer level.
• Manage the Goodwill,warranty and mobility expenditure within budget.

CLIENT/CUSTOMER

• Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business. 
• Prepare service delivery excellence plans for internal and external customers and ensure implementation. 
• Manage the resolution of customer concerns at OEM or dealer level.

PEOPLE

• Create an engaging, enabling and productive work climate aligned to the employee value proposition. 
• Develop and implement change management initiatives. 
• Develop and implement people strategies in line with service delivery, performance objectives and budgets. 
• Own and live up to company values. 

Qualifications and Experience

Minimum Experience

• 5-8 years experience in a similar environment, of which at least 3-4 years managerial experience

Minimum Qualification

• Trade and Occupational Qualifications with NQF Level 06

Preferred Qualification

• Bachelor`s Degrees and Advanced Diplomas with NQF Level 07