Fresh Openings at Motus Holdings Limited

Generic Job Outputs

• Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership. 
• Maximize second gross profit. 
• Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements. 
• Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
• Conduct financial needs analyses and provide associated sales of value-added finance and insurance products. 
• Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes. 
• Provide specialized need analysis & financial and insurance advice and support to clients. 
• Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership. 
• Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base. 
• Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
• Customer service and sale management.
• Knowledge of the NCA, CRA, FAIS, FICA..

Qualifications and Experience

Minimum Experience

• 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.

Minimum Qualification

• Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits

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PROCESS AND GOVERNANCE

• Conduct research and gather data to provide input to operational reporting and decision-making processes.
• Conduct research to identify new opportunities/technologies which could result in better operational processes.
• Define standard operating procedures (SOP's).
• Provide expertise to identify and develop solutions to improve quality of processes and services.
• Provide specialist advice to enable planning for value added process improvements, initiatives and services.
• Collaborate with product marketing services to effectively introduce products, coordinate advertising, participate in trade shows and other key activities during the life cycle of products.
• Develop and coordinate market, customer and competitive research and analysis, identifying trends and needs for inputs to the product design process.
• Optimise stock efficiency through correct product planning including but not limited to derivative, colour and lifecycle (including limited editions).
• Plan and develop criteria for new products including requirements, specifications, features, volume, product ecosystem strategy and product lifecycle strategy.

FINANCE

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.

CLIENT/CUSTOMER

• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
• Provide support and contribute to a culture of customer service excellence that builds relationships with customers and meets and exceeds exceptional service.

PEOPLE

• Own and live up to company values.
• Participate in forums that positively contributes to knowledge improvement.
• Provide advice and support with the management of change and offer operational support where required.
• Provide expertise, participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.

Minimum Qualification

• Bachelor`s Degree and/or Advanced Diploma with NQF Level 07.

Minimum Experience

• 3-5years experience in similar environment, of which 1-2 years at a specialist level.

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Key Role Responsibilities:

• Analyse, interpret, and produce detailed reports explaining trends, discrepancies and inconsistencies. 
• Develop a plan for multi practice changes, specify the priorities of delivery plans and resources needed. 
• Develop tactical strategy and delivery plans to support multifunctional
• strategic objectives in conjunction with other business units. 
• Implement corporate governance, compliance, integrity and ethics policies in multiple practice areas in order to identify and manage risk liabilities. 
• Analyse customer satisfaction and monitor dealer performance, utilising customer satisfaction survey results.
• Implement and manage OEM’s Aftersales guidelines and standards to ensure alignment and compliance.
• Manage Aftersales standards and support for the Aftersales business and Dealer network by effectively managing the Customer Care and Technical and/or Business development functions within the regions.
• Manage and report on quality, customer care and technical services performance as allocated.
• Manage the escalation and reporting process of vehicle defects to OEM/ Incidentology thereby ensuring customer safety standards are adhered to.
• Manage vehicle recall campaigns in adherence to set requirements and standards.
• Recommend interventions to improve customer satisfaction in order to enhance dealer performance.

FINANCE

• Contribute to the setting of budgets, minimise expenditure and manage costs and assets effectively.
• Driving parts sales profitability and turnover at dealer level.
• Manage the Goodwill,warranty and mobility expenditure within budget.

CLIENT/CUSTOMER

• Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business. 
• Prepare service delivery excellence plans for internal and external customers and ensure implementation. 
• Manage the resolution of customer concerns at OEM or dealer level.

PEOPLE

• Create an engaging, enabling and productive work climate aligned to the employee value proposition. 
• Develop and implement change management initiatives. 
• Develop and implement people strategies in line with service delivery, performance objectives and budgets. 
• Own and live up to company values. 

Qualifications and Experience

Minimum Experience

• 5-8 years experience in a similar environment, of which at least 3-4 years managerial experience

Minimum Qualification

• Trade and Occupational Qualifications with NQF Level 06

Preferred Qualification

• Bachelor`s Degrees and Advanced Diplomas with NQF Level 07

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Specific Role Responsibilities

• Validate all vehicle data on documentation before input .
•  Review job cards before costing for car shop, paint and panel
• Ensure correct damage codes on all claims
• Attend to and expediently finalise all claim queries
• Ensure parts claim store is secure at all times
• Ensure parts claim store is clean and tidy
• Ensure all warranty parts are correctly tagged
• Ensure all prescribed parts are sent to the supplier within specified times
• Process all paint shop claims
• Liaise closely with HASA warranty claims department to ensure continuity in claim processing
• Ensure ordered warranty parts are placed on back order listing
• Ensure continued follow-up with outstanding warranty back order parts and customers
• Ensure customers return for back-order warranty repairs
• Check vehicle history and any previous warranty work
• Ensure the vehicle is within the warranty parameter period
• Ensure correct mileage recorded on the job card
• Ensure all vehicles have been inspected and diagnosed by the Workshop
• Ensure warranty part availability
• Ensure correct part and part number is recorded on the warranty claim form
• Ensure required authorisation is obtained before commencing with the repairs - DP or Service Manager to authorise while waiting for final HASA authorisation
• Ensure that the warranty policy is adhered to at all times
• Reconciliation of all warranty job cards, invoices and warranty claim forms to a warranty register
• Ensure all warranty claim forms and invoices are submitted to HASA within 7 (seven) days of completion of repair
• Follow up with HASA that invoices have been received
• Ensure that job cards are costed and invoiced immediately the repairs are completed
• Failed parts to be destroyed as per the conditions laid out in the warranty policy and procedures, unless otherwise instructed by HASAWhen requested, parts required for inspection are to be sent to HASA
• Ensure that all warranty job cards and invoices are signed by the customer
• Warranty filing is to be maintained by chassis number
• Manual report of warranty parts over 30 days to be kept for incentive purposes
• Reasonable requests by Management outside your job description will be performed from time to time

Qualifications and Experience

• Matric
• Over 2 years exp in same or similar role

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Specific Role Responsibilities

• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow the existing customer base.
• Manage customer expectations to ensure effective delivery of service.
• Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
• Identify and venture into new revenue streams.
• Ensure customer’s escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales.
• A strong understanding of industry and market trends and customer behaviour.
• Evaluate vehicles correctly.

Qualifications and Experience

• Minimum Grade 12.
• 3 years sales executive experience.
• A Code 8 Driver's Licence is vital.
• Computer literacy
• Proven track record of meeting regular monthly targets.

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Key Tasks:

• Customer and sales management.
• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow existing customer base.
• Prospect for new customers and maintain existing customer relationships.
• Sell vehicle features and benefits.
• Handle customer questions and overcome objections.
• Professionally handle the vehicle handover to the customer.
• Manage customer expectations to ensure effective delivery of service.
• Marketing via social media and accepted digital platforms, and promotions.
• Attend regular sales meetings.
• Attend all relevant company and OEM training courses, and any other developmental training opportunities allocated.

Qualifications and Experience

Experience Required:

• A minimum of 2 years of sales experience in the motor dealership industry. 
• Solid NEW CAR sales background would be of advantage.
• A proven track record of meeting monthly targets and experience in cold calling to develop a client base.

Qualifications Required:

• Senior Certificate (Grade 12)

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Specific Role Responsibilities

• To sell the maximum number of units possible
• To maintain profits within the company requirements
• To ensure all customers are introduced to the F&I
• To ensure the customer is made aware of all the accessories on offer
• To ensure that the highest level of customer satisfaction is attained
• To ensure that the "Road To A Sale" is conducted with every customer
• To maintain the Company's marketing system with the utmost discipline (Higher Gear)
• To ensure that deal files are accurately completed according to Company policy
• To ensure all CPA documentation is completed according to the Law
• To ensure all documentation required by the Company is correct and recorded
• To ensure displays / shows are staffed correctly
• To ensure full knowledge of any "specials" being run by the Company
• To ensure that prospecting targets are reached
• To ensure Fuel-Online targets are reached
• To ensure full product knowledge
• To adhere to the discounting policy of the Company
• To ensure that demo vehicle is clean and maintained at all times
• To ensure that the invoicing policy of the Company is maintained
• To ensure that vehicles are delivered free of defects
• Ensure that costing's agree to final profit report (VHP515)
• Upon delivery, customer to be introduced to key dealership personnel (Service Manager, Parts Manager, etc.)
• No vehicles may be delivered until all deposits / short-falls have been collected
• Cash deals may not be delivered until fully paid
• Vehicles that will not be paid within the month must not be invoiced
• Customers must be informed of the payment policy of the dealership
• Quotes given to customers must be signed off by Management
• Any work sent out to a supplier without correct authorisation will be for your own account
• Reasonable requests by Management outside your job description will be performed from time to time

Qualifications and Experience

• 2-3 years experience in the same or similar role
• Matric / Equivalent
• Minimum 2 years experience in the Motor Industry
• Vehicle sales experience

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The responsibilities of a Financial Manager include the following tasks:

• Prepare and report financial statements to Division, H.O., and auditors (internal and external).
• Prepare and complete various weekly, monthly, and annual financial statements.
• Complete monthly management reports.
• Compile management accounts, including budgets, cash flows, variance analysis, and commentaries.
• Produce financial and management information.
• Maintain the integrity and reliability of the financial data.
• Ensure that month-end cut-offs are compliant in terms of company policies.
• Manage the effective and timely provision of financial, statutory, and sustainability reporting including cash flows, variance analysis, and commentaries.
• Oversee accurate reconciliation of all financial records to enable verification of the validity of transactions and to take appropriate action where required.
• Prepare and complete financial budgets for the dealership in conjunction with departmental managers and other stakeholders.
• Ensure effective and efficient administration of operational costs within budget, identify areas of financial and operational risk, and escalate appropriately.
• Supervise cash management activities.
• Responsible for co-signatory of payments with Dealer Principal by approved policies and procedures.
• Manage and report on progress against the operational budget in liaison with the Dealer Principal.
• Analyse and interpret financial information:
• Complete analysis of financial data to understand and compare business results; interpret and analyse financial data to draw conclusions and trends from the financial analysis.
• Complete profit and loss analysis.
• Complete and update daily cash flow statements to establish working capital requirements.
• Assist in the preparation and timely filing of all internal accounting and financial reports for governmental and regulatory bodies.
• Accurately calculate and process VAT, provisional tax, etc.
• Establish and monitor internal controls.
• Implement corporate governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Manage and control the administration and financial processes within the dealership.
• Conduct reconciliation of vehicles, parts, and service assets, verify against accounting records, and address all anomalies with senior line management.
• Manage supplier and customer relationships; ensuring effective debtors and creditors processes are in place and adhered to.
• Identify opportunities to minimize cost and increase revenue.
• Manage the security of all assets within direct control, i.e. cash, and fixed assets, in line with approved policies, processes, and procedures.
• Attract, retain, appraise, train, coach and develop finance and administration team members.

Qualifications and Experience

Minimum Qualifications and Experience needed:

• BCom degree with Accounting NQF7+.
• Recognised Management/ Leadership Diploma or Certificate – an advantage
• 5+ years' accounting/ financial management experience in similar environment
• Relevant experience in the Commercial Vehicle Industry.