Manager, Air freight, Air & Sea at DSV

Main Purpose of The Role:

• The Air Freight Manager is responsible for leading, developing, and growing the air freight product within DSV Air & Sea. This role ensures operational excellence, commercial growth, compliance, and customer satisfaction while aligning with DSV’s global strategy, values, and standard operating procedures.

Minimum Requirements:

• Minimum 5 years’ experience in Forwarding & Clearing
• Managerial experience is essential.
• Must have knowledge of import air processes and basic understanding of air export processes
• Person must be organized and be able to manage a portfolio of clients / team of individuals
• Self-Motivated and deadline driven
• Able to work under pressure
• Communicate effectively with local colleagues and clients
• Team player with positive attitude
• Process Driven
• P&L Management Experience advantageous

Qualifications: 

• Qualification in Logistics or Supply Chain Management an added advantage 
• Computer packages
• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook
• Cargowise understanding and previous experience would be beneficial
• Strong Outlook understanding and competencies

Duties and Responsibilities:

Operational Management

• Oversee end-to-end air freight operations, ensuring on-time, cost-effective, and compliant service delivery.
• Ensure adherence to DSV global SOPs, local regulatory requirements, and airline policies.
• Monitor shipment execution, exception handling, and service recovery to maintain high service levels.
• Drive continuous improvement in processes, productivity, and operational efficiency.
• Ensure accurate and timely documentation, billing, and data integrity within CargoWise and related systems.

Commercial & Business Development

• Drive air freight gross profit growth aligned with branch and regional targets.
• Support the sales team with airfreight product expertise, pricing strategies, and customer solutions.
• Participate in key account management, customer meetings, tenders, and RFQs.
• Analyse trade lanes, capacity, and yield to optimise buying and selling rates.
• Strengthen airline relationships to secure space, competitive rates, and priority uplift.

Financial & Performance Management

• Manage air freight P&L performance, focusing on yield, cost control, and profitability.
• Prepare and manage budgets, forecasts, and KPIs for the air freight product.
• Monitor shipment margins, productivity metrics, and cost drivers, taking corrective action where required.
• Ensure compliance with DSV financial policies, including accruals and WIP management.

People Leadership & Development

• Lead, coach, and develop the air freight team to deliver high performance and engagement.
• Drive a culture of accountability, collaboration, and continuous learning.
• Ensure adequate staffing, training, and succession planning.
• Conduct performance reviews, goal setting, and skills development in line with DSV standards.

Compliance, Quality & Risk Management

• Ensure compliance with customs regulations, aviation security, IATA standards, and internal audits.
• Support QHSE initiatives and promote DSV’s safety-first culture.
• Manage operational and commercial risk, including claims, insurance, and liability matters.
• Ensure adherence to DSV’s Code of Conduct and corporate governance policies.

Customer Experience

• Act as an escalation point for key customers and service issues.
• Maintain strong relationships with strategic customers and stakeholders.
• Ensure consistent service quality aligned with DSV’s customer promise

Key Interfaces

• Sales & Key Account Management
• Ocean & Road Freight Management
• Airlines, Ground Handlers & Vendors
• Customs & Regulatory Authorities
• Finance & Shared Services
• Regional and Global Product Teams

Electives:

• Commercial experience
• Client-orientated and commercially focused.
• Strong with operational processes.
• Able to lead a team and adapt to change.
• Financially orientated.