Manager, Branch East London at DSV

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manager the delivery of the organizations objectives through communication, measurement and motivation of the staff
• To interface with shared functions ensuring continues cooperation and interactions with these functions
• To manage and deliver on clients commitments based on local, national and global strategy
• To manage cost and productivity within the branch ensuring that efficiency and effectiveness is at the order of the day
• To ensure compliance to internal and external controls and other KPI’s set at global and local level
• To deliver on the bottom line budget commitment to ensure that the business unit budget is met
• To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments
• Managing people’s performance and growth to create a sustainable business environment
• Adherence to deadlines and schedules.
• Managing and controlling resources and risk management.
• Administrative duties relevant to the position.
• Interacting with customers at all levels – in person and telephonically.
• Maintain existing systems processes and controls with continuous improvement. 
• Operational Performance
• Actively managing daily operational performance to consistently achieve performance metric targets 
• Delivering on client and internal requirements.
• Internal stakeholder communication management, ensure agreed to meetings, conference calls and forums are planned  and conducted internally as agreed to by all stakeholders, this is an ongoing requirement.
• Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions. 

QUALIFICATIONS  

• Completed Matric / Grade 12
• B.Comm or equivalent diploma or post graduate diploma Logistics 

COMPUTER SKILLS 

• Advanced Excel skills
• WMS and Tracking Systems 

EDUCATION AND/OR EXPERIENCE

• Financial, Sales, Operational, HR and IR skills are essential
• 5 years experience in the Logistics and Road Transport environment in an operational management position
• Excellent admin skills required
• Strong interpersonal skills with the ability to motivate and lead staff
• Ability to do MS Excel Spreadsheets with Pivot Tables, charts and formulas
• Experience in managing own P&L
• Comprehensive knowledge of the LRA and BCEA and hands on experience in IR
• Ability to work in cross-functional teams
• Must have own reliable transport
• Be able to work overtime / shifts should it be needed
• Flexible to travel