Manager Business Applications at Community Schemes Ombud Service (CSOS)

Job Description

• Manage and facilitate the functional support and continuous improvement of ICT business solutions
• Oversee the analysis and design of ICT solutions inline with business requirements
• Manage the development and implementation of the business applications
• Provide business advice on internal functioning and processes, based on expert knowledge of the client environment and their requirements, thereby facilitating their optimal use of their systems.
• Liaise with suppliers and sub-departments to ensure continuous service delivery and improvement of service to the client in line with their requirements.

Job Requirements

• A National Diploma /Degree in Information Systems/Technology/Computer science qualification or equivalent
• A postgraduate qualification( NQF level 7) as recognized by SAQA or equivalent will be an added Advantage
• 4-8 Years’ experience in application development in corporate/ public sector organisation of which 3 years must be at management/ supervisory level with direct reports.
• Experience in managing IT application delivery throughout the software development lifecycle.
• Experience in Business Analysis
• Experience in application management and support processes
• Experience in database management and business analytics

Knowledge in the below

• Knows the organisation's policy framework, management structures and reporting procedures for all aspects of the programme's environment.
• Product and Solution Development.
• Systems Integration.
• Solution Testing.
• Government strategies, intergovernmental relations and strategic outlook
• ICT Business Environment and Landscape
• IT Frameworks & Models
• Development methodologies
• SDLC
• Entity-relationship diagrams
• Database Management
• Data analystics
• Software programming languages
• Has a good understanding of the business aspects of the application(s) supported, and a thorough knowledge of technical aspects of the application system(s) and the hardware and software environment(s) in which they run.
• Change and configuration management

Skills and Competencies

• Understanding of IT Strategy and the business strategy of the organisation and the ability to align Applications Development with this strategy
• Good understanding of systems design and development, and the management of the SDLC
• Ability to implement and monitor methodologies, processes, procedures, standards, and productivity and quality management.
• Understanding of software configuration management
• Solution Architecture
• Solid experience in planning, communication, and presentation skills.
• Governance & Risk Management
• Project Management
• Human Capital Management