Manager (Contact Centre) at eThekwini Municipality

Key Responsibility Areas

• Participation/involvement in strategic issues.
• Managing the call centre and correspondence branch.
• Performing a public relations role for the department.
• Managing and control branch staff.
• Performing financial adjustments.
• Controlling branch budgets.
• Representing the department.
• Undertaking related assignments.

Competencies

• Organisation awareness.
• Problem solving.
• Planning and organising.
• Business processes.
• Use of Technology.
• Data processing & Analysis.
• Communication.
• Client orientation and customer focus.
• Resilience.
• Change readiness.
• Team orientation.
• Coaching & mentoring.

Essential Requirements

• Diploma (NQF Level 6) in the Administration field.
• Valid motor vehicle driving license
• 6 years relevant experience of which 2 years must be at supervisory level.

Preferred Requirements

• Degree (NQF Level 7) in the Administrative field.
• 7 years relevant experience of which 3 years must be at supervisory level.