Manager: Customer Relations at City of Johannesburg

Minimum Requirements: 

• Grade 12 
• Degree in Public Administration, performance management, Business Management and/or related qualification at NQF level 7 
• 5 – 7 years’ experience in the performance management and business planning environment 
• Experience working at a managerial level 
• Code 08 Driver's license 

Primary Function:

• To have in-depth knowledge and a good understanding of the management and the implementation of the comprehensive performance management system fully aligned to the CoJ-approved processes. Foster compliance of the department to related legislative functions in respect of Performance management and compile reports (including the ADBS) and presentation to senior management concerning performance management.
• Manage and implement a comprehensive performance management system that will assist Group SHELA & FCM to realise the strategic objectives. Actively participate in CoJ Forums and decision-making bodies relating to performance management. Manage all departmental scorecards and furnish to the Head: Management Support Services for quality assurance. Advise the Head: MSS and Group Head on the CoJ policies and procedures necessary to advance individual performance in alignment with the business objectives of Group SHELA & FCM.  

Key Performance Areas: 

• Provide effective direction and support of the unit in terms of Management Support Services matters and requirements; 
• Provide administrative support functions to provide a comprehensive alignment to the strategies of the department with systems, processes and functions; 
• Manage the alignment of the individual performance objectives to the Integrated Development Plan (IDP) and the Service Delivery Implementation Plan (SDBIP); 
• Identify and mitigate risk factors and management compliance within the unit; 
• Record document and information management to ensure and provide effective direction and support to the unit in terms of record and information management to the unit of Management Support Services; 
• Facilitate ad-hoc engagements and submissions for the Department.