Manager Design Lead at MTN

Mission/ Core purpose of the Job

The Manager Design Lead is responsible for creating better user experiences for Digital Channels’ users. The role will lead the visual design for Fintech Channels and collaborating with product leaders, developers, other designers as well as customers to define and build software that drives a positive customer experience.
The role is responsible for managing the interaction between Finco users and systems and software and applications. The incumbent is responsible for the development and implementation of Finco’s digital channels user interface on multiple online interfaces that include (mobile app, web, USSD).

Job Requirements (Education, Experience and Competencies)

Education

• 4-year Computer Science, Business Management (or related) Degree
• Visual design/ graphic design/ User experience design certification
• Master’s in business administration is advantageous

Experience

• 5 or more years of relevant work experience in a UI design or Product design
• At least 3 years’ experience within a non-traditional FinTech or Consumer Marketing environment
• Experience at the management level in the financial sector
• Experience with design software and wireframe tools
• Experience in working with Agile teams
• Experience with coding using HTML, CSS and comparable languages is advantageous
• Experience working in a medium to large organization
• Experience working across global locations/ regions and have a grasp of political, social, infrastructure and integrity challenges
• Understanding emerging markets advantageous
• Willing and flexible to travel within Africa and Middle East
• English speaker. French language being an added advantage

Competencies

• Understanding of FinTech, banking, microfinance and payment businesses
• E-Commerce/ Mobile Commerce
• UX/UI design
• Business performance management/ measurement/ improvement and reporting
• Good knowledge of customer management platforms and systems
• Design software/s
• Software development and coding languages