Manager: DevOps Synergy at MultiChoice

Key Performance Objectives

Tasks

Manage the Synergy System team’s output           

• Monitor the output and performance of the team according to each individual’s KPA’s and offer guidance and training to ensure required performance is achieved.
• Swiftly deal with any day-to day staff issues which could impact on the performance of the Business Systems team. Escalate to the HOD or HR, if required.
• Develop and implement SOP’s for new functions and update existing SOP’s. Ensure all staff are informed of the required procedures at all times.
• Develop highly productive workflows with the team, ensuring each team member adds value.

• Oversee and guide efficient Business Systems operations, interaction and cooperation with other departments.

Synergy System Development

• Ensure the Synergy system meets and effectively enables business operational requirements.
• Manage requirement requests and expectations from Business.
• Translate conceptual user requirements into appropriate specifications and solutions.
• Ensure strong links are made between interdependent functionality and assess / escalate risk.
• Manage the roll-out of releases according to the agreed roadmap, prioritized to business need.
• Ensure User Acceptance sign off of new requirements.
• Ensure new business-enabling functionality is thoroughly tested.
• Ensure appropriate on-time delivery to meet Business requirements.
• Ensure Implementation plans are devised and functionality is implemented after appropriate training of Users.
• Ensure all development Change Requests are logged and approved through the HP System.
• Ensure all Business Change request approvers are kept up to date of all the changes and the impact the change will have on their respective areas.
• Ensure correct governance procedures and controls aligned to COBIT 5 and auditable processes are followed in regards to: User Access, Development cases, Audit of Change Requests.
• Set up Quarterly reviews to Executive and Senior Management stakeholders.

Synergy System Operations

• Ensure effective operation of the system.
• Ensure effective and clear communication is provided to all stakeholders and Users on new functionality and roll-out plans.
• Provide continuous update of Synergy enhancements to all Users.
• Manage the Support team to swiftly and effectively support Users.
• Monitor and analyse Support calls to rectify issues and system performance.
• Manage user access and control through systemized process.
• Ensure the deployment calendar screen is kept up to date.
• Ensure required User Training is implemented for new staff and refreshers for upskilling of existing staff.
• Be actively involved in Business Continuity and DR processes.
• Actively participate and contribute to the success of Continuous improvement initiatives to meet the required 99.995% On-Air availability and 95% on-time VOD delivery.

Finance Management and Reporting

• With Senior Manager, compile cost effective, business-enabling budget aligned to stated business need.
• Adhere strictly to budget. Approvals to be sought from HOD for deviations.
• Scrutinize all payment requests and Invoices. Follow procurement policy.
• Check Development partner’s Statement of Service before services are rendered.
• Check, load and process Invoices. Align to Tracker and Budget.
• Ensure the Capitalisation spreadsheet is kept up to date.
• Apply effective governance controls and actively manage risk.
• Provide appropriate reports related to Development, Testing, Support, System performance / downtime and other ad hoc reports as may be required

Team Management:  Effectively Managed and Engaged Team

• Ensure quality staff are recruited, upskilled and retained.
• Ensure staff have clear KPAs and manage performance in accordance with company policy and high-performance culture.
• High performers are continually stretched, rewarded and retained
• PDPs for all staff are formulated, facilitated and actively monitored
• Effective implementation of changes.
• Achieve a minimum 75% Employee Engagement Score.

Qualifications

Essential

• A Bachelor’s Degree in Information technology/ Media studies/ Business Management or equivalent: NQF level 7

Required:

• An Honours Degree in Information technology/ Media studies or Post Grad
• A Business Analysis qualification
• A Project Management qualification
• A management qualification.

Experience

• A minimum of 5-10 years of experience in Information Technology or similar position
• Video Entertainment Industry specific knowledge and experience
• Media and content experience
• A clear understanding of the Broadcast value chain.
• At least 3-5 years’ experience in software development

Technical Competencies

• Media and content experience
• Accountability
• Perseverance
• Prioritisation
• Analytical Thinking
• Root-cause analysis
• Time-management
• Meticulous attention to detail
• High-level of accuracy

Behavioral Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Design Thinking
• System Thinking
• Holistic Thinking
• Persuading & Influence
• Mentoring & Strong People-management skills

KEY REQUIREMENTS

• A Bachelor’s Degree in Information technology/ Media studies/ Business Management or equivalent: NQF level 7
• An Honours Degree in Information technology/ Media studies or Post Grad
• A minimum of 5-10 years of experience in Information Technology or similar position
• A clear understanding of the Broadcast value chain.

Closing Date: 6th, May 2022