Manager: Distribution Centre (Plumbago Multi-User) - Kempton Park at DHL

Job Purpose 

• To take full operational, commercial, and budgetary responsibility for the management of the Cape Town Distribution Centres.
• Working through the site management teams to ensure performance targets are met and exceeded. 
• To support the branch management and staff through objective setting, organising, motivating, communicating, measuring and development of people.
• To lead by maintaining a high standard of ethics, compliance with company policies and operating procedures.
• To contribute to the development of strategy of the business together with the executive team
• To maximise the performance of the operation by directing the daily, weekly, and monthly activities
• Providing leadership, motivation, training, and development of the workplace, executing against customer requirements, operational performance and "making DHL a great place to work".
• Professional Interaction with DHL Customers and build sound customer relationships.  

Key areas of responsibility include:

• Delivery of key financial performance measures - Managing Operations within the budget as set by the Client.
• "Meet and exceed operational service levels. Through the achievement of contractual Key Performance indicators.
• Drive and develop team culture Encourage and reward constructive internal competitiveness to the benefit of client, DHL and individual employees.
• Manage Human Resources - Through management team, ensure appropriate levels of Human resources to meet business needs, performance issues, training and development, employee productivity and recruitment and retention of staff.
• Manage Relationships - Through operational managers manage relationship with Trade Union, conduct negotiations within budget levels maintain a healthy, positive relationship.
• Compliance with statutory and company policies and procedures -Through Management team ensure compliance with statutory and company policies on:
• Health and Safety
• Employment Equity
• Labour relations
• Legislative
• Environmental issues
• Including regular monitoring to ensure these areas are maintained at a high level of compliance.
• Professional Relationship - Through a principled, professional approach ensure and co-ordinate interaction with the Client and Customers in order to achieve a maximum benefit to all.
• Operational Return - Full budget responsibility for multiple sites. Produce an annual budget in line with Company guidelines and budgeted revenue.
• Human Resources
• Ensure appropriate staffing levels.
• Ensure high level of competence in staff.
• Manage Industrial relations by ensuring that appropriate disciplinary actions are taken.
• Change Management
• Quality Control
• Budget Management
• Delivery of KPI's (Key Performance Indicators)
• Effective leadership and management of the operational and administrative teams
• Delivery of safe, secure, clean and fair work environment for team members
• Team Building and Moral Management
• Ensure compliance to SOP's (Standard Operating Procedures)
• Responsibility for all issues relating to Health & Safety and the Environment
• Maximise accuracy, productivity, and space utilization
• Translate, analyse and deliver customer needs through effective operations
• Ensure daily or weekly workload planning and volume forecasting routines are accomplished
• Maintained stock control procedures and continuously review to enable the daily reconciliation of theoretical and physical stock
• Maintain appropriate information / reporting systems to monitor Depot performance on an ongoing basis
• Responsibility for security and risk management        
• Project Management                                
• Continuous improvement                               
• Vendor Management                             
• Planning, Organising, Control    
• Customer Service        
• Management Information Systems    
• Financial Management        
• Human Resource Management    
• Industrial Relations Management        
• Management of Infrastructure        
• Housekeeping    

Qualifications

• Grade 12 / Matric – Essential
• Educated to university degree level or equivalent professional qualifications.              

Skills and Competencies

• Admin Knowledge - Must have good knowledge of all admin processes.
• Distribution Knowledge - Must have an understanding of the company's distribution system, transport needs and customer base.        
• Operational Knowledge - Must have a high level of understanding of all machinery, equipment, and vehicles on site.             
• Quality Knowledge - Must have a clear understanding of the quality deliver requirements of the company and be able to change and adapt as required.    
• Security Knowledge - Needs to manage, maintain and be aware of all security processes, procedures, and requirements of the company.        
• Team Development - Open communication - positive work environment and feedback - manage team dynamics.                
• Managing Relations - Develop relationships - maintain a positive environment and work ethic.                
• Financial Knowledge – Must have good knowledge of all Financial processes, must be able to interpret the numbers provided by Admin/Finance dept and impart information to the team.          
• Customer Focus - Understand and focus on customer requirements.      
• Problem Solving - Solves problems and initiate solutions.                
• Support Change - Embrace the change process and come up with innovative ideas.
• Corporate Governance     - maintain the highest level of integrity - ensure any gratuity offered is well communicated and discussed with management, and if agreed is non-binding.                
• Social Responsibility - Embrace and foster the DHL culture of working in and with the local communities.    

Experience

• 5 - 10 years Senior Management Experience, preferably in Logistics and Warehousing environment
• Industry/sector knowledge    
• Operational Management knowledge        
• Must be able to communicate at all levels.           
• Able to work in a fast moving and changing environment.