Manager: ICT Infrastructure and User Support at UMALUSI

Reference Number
CS/01/02

Requirements

• An appropriate, recognised 3 or 4 years degree/national diploma in Information Technology, Computer Science, or equivalent. ? Four of professional certification(s) in ITIL, Windows Server, Cloud Administrator, Azure Fundamentals, A+, Network (N+), or Security +. ? At least 3 years’ managerial experience. 
• A minimum of 5 years’ actual working experience in ICT Infrastructure. 
• 5 years of experience in end-user support, service desk, management of ICT assets inventory and contracts or Service Level Agreements (SLA), and server administration, ICT risk, control and audit environment. 
• Experience in working with Governance Processes and Standards. 
• Strong knowledge of computer fundamentals which include Microsoft 365, MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project 
• Passion to support improving operations, ICT governance, policy creations and reviews. 
• Proficient verbal and written communication skills.

Duties

• As part of ensuring that the effective and efficient ICT operations, the ICT infrastructure manager is responsible for planning, implementation, and management of ICT infrastructure. 
• Ensuring the deployment of policies and procedures, and, in coordination with the different stakeholders. 
• Driving technology initiatives. 
• Aligning ICT infrastructure with business goals. 
• Assisting Umalusi teams in identification and assessment of ICT risks including regulatory questionnaires and industry standard and maturity assessment. 
• Ensuring the stability of the ICT infrastructure. Participate in the ICT Service Continuity processes in collaboration with ICT Security Manager and Systems Development and Maintenance Manager. 
• Remediate the identified ICT vulnerabilities on the ICT infrastructure. 
• Provide training to end users 
• Monthly progress reporting on activities and assigned projects. 
• Presentation, communication, writing and administrative skills. 
• •Manage a team and the budget of the sub-unit.