Manager: ICT Infrastructure at Armscor

Closing Date: 2026-02-26

QUALIFICATIONS

• Grade 12.
• Degree/ B Tech in Computer Science, Information Technology, or related.

TECHNICAL / LEGAL CERTIFICATION / PROFESSIONAL REGISTRATION

• Cisco Certified Network Professional (CCNP) or higher (e.g., CCIE).
• Microsoft Certified: Azure Administrator Associate (AZ-104) or equivalent Microsoft/Linux expert certification.
• ITIL Foundation v4 (or higher) certification.

EXPERIENCE

• 10 years’ experience in ICT Infrastructure management.
• With at least 3 years’ experience in managing people.
• Experience with ICT infrastructure project management.

CRITICAL PERFORMANCE AREAS

• Provide leadership and direction to server and network infrastructure team members.
• Contribute to the implementation of divisional strategies and plans and align these strategies and plans with the departmental and corporate objectives.
• Manage, develop, mentor, maintain and motivate individuals and teams and to build constructive relationships between individuals within the section.
• Conduct performance management of the team by concluding performance contracts, monitoring performance and providing feedback on performance to all team members.
• Communicate all relevant information to team members via team meetings and all other relevant forms of communication.
• Facilitate effective corporate governance business practices.
• Manage and improve the services/products provided to the customer base.
• Contribute to the development of policies and practices that affects the entire function/department within the framework of the organisation’s policy.
• Develop and maintain constructive relationships between stakeholders (internal and external) in order to promote synergy and build a productive business environment.
• Provide input to divisional budget and manage expenditure for the server and network infrastructure environment.
• Lead in the planning and coordination of the design, implementation and management of the server and network environment.
• Develop the Service Level agreements and manage performance to SLAs.
• Ensure the quality of service and operations in accordance with the agreed SLAs.
• Negotiate and manage Operational Level Agreements.
• Lead, mentor, and manage a team of IT infrastructure professionals.
• Participate in the Enterprise Architecture process for the selection of ICT infrastructure and solutions.
• Enforce standards, processes, and best practices for service delivery in the server and network environment.
• Develop and implement ICT infrastructure strategies, policies, and procedures.
• Write operational and problem investigative reports to senior management and peers, proposing solutions to problems and issues.
• Liaison with internal and external stakeholders to ensure the objectives and challenges in the server and network environment are met and dealt with.
• Take the lead in solving complex problems in the server and network environment.
• Support and implement the initiatives as defined in the ICT strategy.
• Provide guidance on the analyses and defining of the user/client requirements.
• Develop objectives to address client needs through continuous process improvement.
• Make decisions relating to server and network infrastructure problem resolution and performance improvements.
• Manage server and network infrastructure related and internal ICT projects.
• Manage corporate server and network equipment and their replacement cycles in accordance to replace life cycles and motivate the required budget and roll out plan.
• Implement, coordinate and manage ICT infrastructure Enterprise-wide services. 
• Develop objectives to address client needs through continuous process improvement.
• Manage disaster recovery and business continuity plans for ICT systems.
• Compile technical specifications and manage 3rd party contracts related to the server and network environment.
• Develop, implement and maintain procedures and practices in support of the ITIL framework methodologies within the server and network environment.