Manager Liquor Store at Pick n Pay Stores Limited

• To oversee and manage the liquor department's daily operations, ensuring compliance with laws, managing inventory, providing excellent customer service, and driving sales growth.
• Matric
• 3-5 years supervisory or management experience in a liquor department  
• Strong understanding of alcoholic beverages, market trends, and regulations.
• Computer Literacy is advantageous

Competencies:

• Leadership: Ability to lead and motivate a team, providing clear direction and ensuring that staff are well-trained and productive.
• Time Management: Ability to manage time efficiently, prioritizing tasks to meet customer demands.
• Customer Service: Strong interpersonal skills with a focus on providing excellent service and resolving customer issues effectively.
• Attention to Detail: Ensuring product knowledge, cleanliness, and adherence to standards across all areas of the department.
• Strong analytical and problem-solving abilities: Capacity to think critically and logically, enabling an individual to evaluate information, identify patterns, solve problems, and make informed decisions.
• Planning and organizational skills:  Ability to effectively prioritize tasks, allocate resources, and structure activities to achieve specific goals within a given timeframe.
• Communication and interpersonal skills: Ability to effectively interact and communicate with others.

Work Environment:

• Dynamic, fast-paced environment.
• May require occasional lifting and moving heavy products.
• Requires flexibility to work shift work  
• Work is routine and procedure driven

Merchandising Management:

• Oversee the presentation and merchandising of liquor products to maximize visibility and appeal to customers according to planograms.
• Ensure compliance with store standards for displays and promotions.
• Analyze sales data and customer trends to communicate these to demand planning for adjustments to product offerings and displays.
• Regularly refresh displays to highlight new arrivals and seasonal offerings.

Inventory Control:

• Maintain accurate inventory records and optimize stock levels to meet customer demand.
• Conduct regular inventory audits and implement efficient ordering processes.
• Monitor product expiration dates and manage returns and damages.

Compliance and Regulations:

• Ensure adherence to local, state, and federal alcohol regulations.
• Maintain necessary licenses and documentation for the sale of alcohol.
• Train staff on compliance issues and responsible selling practices.

Financial Management:

• Monitor departmental sales performance and report on key metrics.
• Prepare budgets and forecasts for the liquor department.
• Identify cost-saving opportunities and implement effective pricing strategies.

Staff Management:

• Foster a positive working environment, promote teamwork, and ensure high levels of employee engagement.
• Conduct ongoing training on product knowledge, sales techniques, and customer service to improve staff performance.
• Manage and handle any staff procedural and policy non-compliance of inventory management procedures.

Customer Service:

• Provide exceptional service by assisting customers with product selections and inquiries.
• Create a welcoming environment to enhance the shopping experience.
• Address and resolve customer complaints promptly and effectively.