Manager - National Roaming Compliance Wholesale and Carrier Services at MTN

Mission/ Core purpose of the Job

Manages, implements and maintains multiple multi-year contractual agreements with a focus on governance and compliance across Wholesale, and on enabling client’s business. This role is responsible to:

• Provide input regarding drafting, structuring and efficiency of contractual arrangements
• Implement and maintain contractual agreements
• Monitor execution of contractual agreements and milestone, ensuring contract terms are adhered to consistently
• Ensure correct documentation and system integration of contractual agreements
• Fulfil an independent audit and assessment function to ensure adherence to commercial commitments, in particular national roaming agreements ensuing commercial and regulatory compliance

RESPONSIBILITIES
Key Activities & Responsibilities

Strategic implementation

• Maintain an understanding of the overall strategy of the Wholesale strategy within MTN and execute day-today activities in alignment with strategic objectives
• Provide thought leadership by regularly monitoring industry trends and developments including market landscape, new regulations and technology trends
• Maintain a full understanding of relevant products and services in order to identify strategic opportunities for revenue and market growth

Contract Management

• Review and develop in depth understanding of contractual agreements and contract milestones within Wholesale. Provide feedback and updates where necessary
• Manage all aspects of the national roaming contract - with specific, but not limited, focus on the contractual and regulatory obligations from both parties to ensure there is no breach and no missed contractual obligations and commitments
• Provide input regarding drafting, structuring and efficiency of contractual arrangements
• Stay up-to-date with Consumer Price Index (CPI) and relevant increases an/or interest rate changes. Ensure alignment within contractual agreements
• Monitor and ensure compliance regarding execution and implementation of contractual agreements. Where updates are made, ensure these are implemented
• Establishes appropriate relationships with internal stakeholders in the various business units in order to ensure execution of agreements according to governance and compliance standards
• Attend working group sessions and client/ contractor meetings
• Monitor the performance of strategic partnerships by maintaining client profiles and measuring performance against key metrics.
• Consolidate contract performance status reports, send to leadership for review
• Ensure correct documentation and system integration of contractual agreements

Budget Management

• Provide input into assigned budget, ensuring all expenditure is in line with MTN SA’s strategic intent and agreed budgets
• Contribute towards budget management within the function by identifying inefficient areas and seek ways to reduce expenditure in order to deliver on set revenue targets     
• Ensure Vendor & IT costs are effectively managed

Continuous Improvement

• Keep abreast of international best practice, technologies and industry trends.
• Proactively research relevant best practice and processes, recommending translation of these in the strategic framework of the unit.
• Maintain an understanding of related systems in order to develop integrated systems and processes.
• Understand and take cognisance of emerging markets and plan accordingly
• Continuous development and improvement of standard documentation and processes – i.e. looking at efficiencies and streamlining.

People & Culture Management

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Create and implement personal development plan
• Identify own performance and identify training needs
• Enable and model healthy employee relations and collaborative teamwork
• Contribute to building a culture  of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’  behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice

QUALIFICATIONS
Education: 

• Minimum of 3 years - Commercial/ Financial /Audit Business Degree
• Commercial / technical and/or further legal qualification will be an advantage

Experience: 

• 5 – 8 Years Telecommunications experience in a financial and or audit role
• Advanced proficiency in MS Word, MS Excel and MS Powerpoint
• Knowledge in: MTN systems,  Compliance issues specific to the telecoms industry, products and services, contract management

Skills: 

• Strong analytical skills
• Conflict management and negotiating skills
• Effective verbal and written communication skills
• Good interpersonal skills
• Ability to foster collaboration
• Relationship skills – to build relationships to facilitate efficient workflow
• Detail information analysis
• In depth knowledges of contract management