Manager - Network and Transmission Operation Assurance Managed Operations and PMO at MTN

RESPONSIBILITIES

The Manager: Network and Transmission Operation Assurance is responsible for the following:

• Provide input into the development and distribution of standardised network, Transmission and IPBB performance monitoring procedures for MTN OpCos. 
• Monitor Network performance to ensure network quality standards are adhered to as per the Service Level Agreements and Key performance Indicators and assure a continuous KPI and SLA improvement for all OPCOs.
• Manage Vendors via governance meeting and follow ups with OPCOs to ensure performance standards and MTN policies are adhered to as per the Service Level Agreements.
• Ensure all required operation and maintenance processes, procedures and routines are tracked and performed as per Service Level Agreements and assure continuous operational efficiency improvement for all OPCOs.
• Continually monitor and manage (where required) network related issues.  Facilitate and directly drive critical issue resolution and eliminate roadblocks with respect to Network Operations.  Serve as the first escalation point, at MTN Group, for all critical network, IPBB and transmission issues and initiatives.
• Assist in the transition and successful hand over the new improvement programmes in a timely manner for every OPCO.
• Deliver training to Network Operations, on programme improvements or changes, in accordance with the communication & training strategies as and when required.
• Facilitate audits of Network managed services in accordance with set Network standards.
• Provide Managed network service assistance consistently to internal MTN stakeholders and ensure that network service levels relation to operational assistance are met at the required quality and within the proposed timelines. 
• Identify consistent network service problems and themes and provide suggestions for improvement initiatives within Network operations and including all technologies including RAN, Transmission, Core CS&PS and IPBB,.etc and dealing with OPCOs to reduce MTTR and 3rd parties issues.
• Drive compliance and governance to the OPCO’s relating to network operations.
• Review all existing and new Managed Services contracts and provide synergy across all MS contracts.

Key Deliverables

• Monitored vendors in terms of adherence to Service Level Agreements and meeting Group targets
• Meet Managed Services transformation target
• Improved network Net Promoter Score
• Improved network quality and performance

Role Dependencies

• Active support from the Group PMO, SM: Digital & IT PM, SM: Network & Enterprise PM
• Deep understanding of the MTN business strategy 
• Understanding of the OpCo technology, business and regulatory context
• Timely decision making and reporting 
• Alignment of OpCo and Group strategy initiatives

QUALIFICATIONS

Education:

• Minimum of 3 years tertiary degree (Information Technology or Engineering)
• Fluent in English 

Experience:

• Minimum of 5 years’ Network Assurance experience.
• Worked across diverse cultures and geographies advantageous
• Experience working in a small to medium organization 

Competencies:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Builder 
• Results Achiever, Operationally Astute