Manager, NOC at SBA Communications

Who We Are

SBA Towers South Africa, a subsidiary of SBA Communications Corporation, is a leading independent owner and operator of wireless communications infrastructure including towers, buildings and rooftops. SBA Towers South Africa has participated in the creation of the shared infrastructure model for carriers that helped to facilitate the expansion of the mobile industry in South Africa. Our experience, capabilities and resources ensure speed to market, making SBA Towers South Africa a preferred partner for wireless service providers.

The People

Our success stems from our collaborative environment, where differences are appreciated and our team members are considered our most valued asset. Together we uphold the highest moral and ethical standards, are excellent stewards of our financial resources, we prioritize quality and we do things right the first time. We innovate new, efficient and effective ways to do business, and we go the extra mile to provide excellent customer service to our clients and to each other. We enjoy each other’s company and we work hard to make those around us successful.

What You Will Do – Primary Responsibilities

• Initiate and follow through NOC actions required to achieve, improve or maintain the agreed infrastructure service levels within budget, time and quality.
• Ensure infrastructure monitoring and surveillance requirements of all Company installed infrastructure met and maintained.
• Ensure that monitoring, measurement, reporting and evaluation of the Service Level Agreement KPIs are done to achieve value for money. The KPIs include target TTD and MTTR.
• Implement and maintain the NOC related service support and delivery processes to continuously improve the Company’s infrastructure services to the customers and achieve desired targets.
• Constantly research, identify and implement processes as well as recommend tools required to enhance efficiencies of the NOC operations.
• Ensure NOC participates in coordination of routine inspections, necessary corrective/preventative actions with the regional maintenance personnel so as to achieve the planned infrastructure life time.
• Design and review routines and procedures within the NOC function to achieve desired effectiveness and efficiency.
• Ensure development and maintenance of accurate NOC systems records for smooth operations.
• Routinely review the NOC shift staffing and produce the staffing rotas.
• Timely submit management reports and follow-up on action points.
• Closely work with the Service Delivery Manager to verify & reconcile all contractor performance reports to implement the performance penalties where due.
• Participate in the negotiation, agreement and regular review the SLAs and OLAs with the external service providers/contractors to ensure effective service delivery.
• Ensure budgetary control.
• Other projects and duties as assigned

Supervisory Responsibilities:

• Work with Talent Acquisition to recruit, interview, select, hire, and employ a talented and diverse group of high performing team members.
• Provide oversight and direction to team members in accordance with the organization's policies and procedures.
• Coach, mentor and develop team members, including overseeing new team member onboarding and providing career development planning and growth opportunities.
• Empower team members to take ownership of their job and goals. Delegate responsibilities as needed and provide routine constructive feedback on performance.
• Create a culture that is consistent with the organization's focus on team member engagement and that aligns with the organization's mission, vision and values.
• Lead team members using a performance management and development focused approach to assist in goal setting, two-way feedback, and performance development planning.
• Lead team members to meet the organization's expectations for productivity, quality, and goal accomplishment.

What You’ll Need – Qualifications & Requirements

• Bachelor's Degree in Computer Science or a degree in Electrical/ Electronics/ Telecommunications or a related field or Networking; and 3-5 years Five (5) years hands-on experience in telecoms, tele-traffic environment, with at least three (3) years in a team leadership role and customer relations. Experience and comprehension of telecommunications management network philosophy and practice.