Manager, Operational Key Account, Air & Sea at DSV

Main Purpose of the Role

• Supervising staff – Management of staff to meet daily / weekly / monthly metrics as well as management of office behavior to maintain harmonious office environment.
• Driving profitability with clients, whilst adding value to the client’s supply chain and supporting with day-to-day requirements, offering tactical and operational support and various DSV product service offerings.

Job Related Requirements

• Grade 12
• Minimum 10 years’ experience in ocean freight forwarding
• Own Transport
• Ability to work overtime / after hours when required
• Previous experience of Purchase Order Management and analysing data
• Minimum of 2 years experience in Monthly and Quarterly presentations to both internal and external customers
• Minimum of 2 years experience in analysing and interpreting data

Tertiary Qualification (Advantageous)

• Degree in B Com Logistics

Electives

• Minimum of 2 years supervisory or management experience
• Leadership courses (DSV talent pool etc ) OR Management programs
• Knowledge and understanding of Purchase Order Management and analysing data
• Knowledge of current Incoterms, Knowledge of international freight forwarding
•  Excellent communication skills
• Good planning and self-management skills · 
• Strong analytical skills and ability to interpret data
• Knowledge of Hazardous/Dangerous Goods
• Strong presentation skills to both internal and external customers

Duties and Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Run with daily exception reports on both shipment and purchase order level for operations and manage with staff and our customer
• Manage productivity daily / weekly / monthly
• Drive internal and external metrics daily / weekly
• Evaluate service levels weekly / monthly
• Manage profitability drive with operations
• Compile client specific business reports and quality checking data integrity
• Identify Opportunities for growth within the client’s business
• Take operational meeting minutes and follow through to close out
• Facilitate and manage weekly Customer operational meetings with all the relevant stakeholders
• Manage exception reporting in order to identify risk areas and actions to mitigate the potential risks
• Compile and present Monthly Business Reviews
• Manage third party vendors to ensure KPIs are met  

OTHER DUTIES

• Processing of ocean import shipments – end to end
• To drive metric performance both internally and externally with our customer
• To support sales in their objectives in achieving growth targets
• To support operations with queries and manage customer expectations
• Identify and target opportunities for improved efficiencies
• Identifying problems in a project design and evaluating alternative methods
• Monitoring credit notes
• Monitoring write-offs

SUPERVISORY RESPONSIBILITIES

• Directly supervising staff
• Controlling behavior of individuals to maintain a harmonious working environment for all staff
• Giving verbal instructions to colleagues
• Directing others to repeat tasks not satisfactorily done
• To ensure accurate and timely reporting
• To identify improvements on processes within operations to drive efficiency
• To manage any new processes or system developments with operations
• To manage staff and career development to ensure the retention of key staff and their progress within the organization