Manager: Payment Operations at Nedbank

Job Purpose

• To manage the unit/s by ensuring relevant processes are administered and meet business requirements.

Job Responsibilities
1. Finance

•  Budget, Expenses and Risk Management Effectively manage capacity
•  Effectively manage expense accounts
•  Conduct quality assurance on all  processes Ensure adherence to all Compliance requirements(inclusive of Regulatory & Statutory) Identify, record and implement appropriate action to eliminate risk in the environment Continuously seek opportunities to increase Nedbank's market share Manage financial controls ensuring no losses, fraud or interest claims Implement cost reduction initiatives where possible. Continuously keep update information of Global Business in terms of economical and political situations around the world

2. Business Process maintenance / enhancement Focus processes on the end-to-end Customer experience

•  Drive a culture that continuously enhance process efficiencies Institutionalise a process culture and measurement system.
•  Involvemennt in  Business initiatives and innovation which lead to  Optimise productivity.
•  Design and implement Business Plan aligned to company strategies & plans.
•  Maintain a Clean Audit record in areas of responsibility.
•  Reviewed and implement framework to  Ensure Operational control, Risk management, systems and Compliance processes are effective.
•  All client requests processed timeously Continuous process enhancement proposals received from the team.
•  Design, momitor and implement MIS strategy.
•  Attendance and active participation of Industry meetings and working committee meetings.

3. Professional Client relationship maintenance :

•  Maintain professional client relationship.
•  Communicate effectively and professionally with clients and colleagues.
•  Ensure  implementation and montoring of agreed Service Level Agreements Provide a framework for Professional and efficient Customer requirement execution and feedback.
•  Create and  Drive a customer focused culture without compromising risk controls Analyse. Manage all information and queries from clients to their satisfaction Ensure transactional processing precision Ensure Customer enabling Business Processes to facilitate Customer Requirements Provide a mechanism.

4. Build and analyse reports in order to implement informed business decisions.

•  Optimise productivity by implementing capacity management principles.
•  Ensure business continuity by drafting, updating and testing Business Continuity Plans (BCP's).
•  Manage performance of staff by building and designing GCC, ensuring a clear vision, agreeing on goals and objectives.
•  Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
•  Create a client service culture through various required interventions.
•  Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
•  Generate innovative ideas and share knowledge.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree or Honours in finance, business management, administration, project management, engineering, economics or related field.

Minimum Experience Level

• 3 - 6 years related experience
• Strong ability to work on all Microsoft office suite
• Strong data analysis
• Innovation and  solutioning
• Change management
• Technical / Professional Knowledge
• Banking knowledge
• Business Acumen
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Coaching
• Collaborating
• Decision Making
• Work Standards
• Leadership Disposition
• Planning and Organizing