Manager: People Operations at Capitec Bank

About The Role

• Driving operational excellence behind every employee experience  
• At Capitec, People Operations sits at the core of how we deliver a seamless, compliant and scalable employee experience. 
• As the Manager: People Operations, you’ll lead the engine room of HR - setting the strategy, governance, and operational standards that ensure every people process (from hire to retire) runs with precision, integrity and efficiency. 
• This is a high-impact leadership role responsible for enterprise-wide operational stability, data governance, payroll integrity, and the continuous optimisation of HR systems and processes. 

What You’ll Be Responsible For
You’ll operate at both strategic and executional levels, leading: 

Operational Strategy & Execution 

• Translate People Operations strategy into scalable operational plans 
• Govern end-to-end employee lifecycle processes and workflows 
• Drive consistency through SLAs, frameworks, and operating standards 

Governance, Risk & Compliance 

• Lead enterprise HR compliance, audit readiness, and risk mitigation 
• Own data governance frameworks and ensure POPIA and regulatory alignment 
• Strengthen controls, validation processes, and data integrity 

Systems, Automation & Continuous Improvement 

• Drive a digital-first HR operating model 
• Optimise HR systems (SAP SuccessFactors) and payroll integrations 
• Lead automation, workflow optimisation and process re-engineering 

Payroll & Master Data Integrity 

• Oversee payroll readiness and upstream dependencies 
• Ensure accurate, audit-ready payroll outcomes 
• Own employee master data governance and data quality standards 

Leadership & Stakeholder Management 

• Lead a multi-disciplinary People Operations team 
• Partner with HR, Finance, Risk, IT and external providers 
• Influence enterprise-wide adoption of operational standards 
• Influence enterprise-wide adoption of operational standards 

What You’ll Bring
Experience & Expertise 

• 8+ years in HR Operations / People Operations / Shared Services in a medium‑to‑large organisation.  
• Experience leading complex HR operational environments 
• Strong exposure to HRIS (SAP SuccessFactors), payroll and integrations 
• Proven track record in governance, risk and compliance 
• Experience driving large-scale automation and operational transformation

Knowledge 

• HR lifecycle and operational frameworks 
• Data governance and HRIS architecture 
• Payroll processes, compliance and audit environments 
• Process engineering / continuous improvement methodologies 

 What sets you apart 

• Strong systems thinker with a detail-oriented mindset 
• Comfortable operating in complexity and driving structure 
• Passion for optimisation, efficiency, and accuracy at scale 
• Ability to influence at senior leadership and governance forums