Manager, Planning, Solutions at DSV

Tertiary Qualification(s)

• Degree in in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field.

Additional Computer Skills 

• Experience with supply chain management software, warehouse management systems, transportation systems and supply chain planning or orchestration systems.
• Proficient in working on computers and using MS Applications, especially Excel and PowerPoint. 
• 2+ years in the logistics industry, for example transport and, or warehousing or a combination of.
• 2+ years. Proven track record in supply chain management, particularly in planning, and/or transportation logistics roles.
• Leadership Skills: Strong leadership and team management.
• Technological Proficiency: Familiarity with advanced logistics technologies, including WMS and TMS.
• Analytical Skills: Strong analytical and problem-solving capabilities
• Vendor Management: Experience in negotiating and managing relationships with third-party logistics providers.
• Communication Skills: Excellent communication and interpersonal skills for effective collaboration with stakeholders 

Electives

• Industry Experience: Specific industry experiences relevant to the company's sector (e.g., healthcare, automotive, retail, healthcare)

MAIN PURPOSE OF THE ROLE

• Freight Management Services (FMS), as provided by DSV, involve a comprehensive approach to managing and optimizing a company's warehousing and transportation logistics processes.
• This approach integrates and coordinates multiple logistics functions and third-party providers to create a seamless supply chain.
• DSV's freight management services centralize logistics management, provide real-time visibility, control, costs management, customer service and ensure strategic alignment with the company's business goals.
• Utilizing advanced technologies and robust risk management strategies, DSV FMS enhances efficiency, scalability, and flexibility in the supply chain while maintaining high performance standards.
• FMS is at the heart of the warehouse and transportation operation, working closely with customer, warehouse, and transport operations.
• The FMS Planning Manager is accountable for the operations allocated to them, the planning teams that report into them and where applicable the financial performance of FMS transport customers.
• It is responsible for overseeing the planning of all inbound and outbound volumes to ensure KPIs and SLAs are met and identifying opportunities to grow the FMS business.
• This is largely achieved through the supporting and upliftment of the various reporting planning teams, building strong relationships with operations/other planning teams/ transporters/customers to drive optimization through overall collaboration and seamless communication flow.
• This role includes translating high-level strategic plans into practical, executable operational plans, managing resources, coordinating efforts, and ensuring successful implementation and execution of those plans
• We are seeking an experienced FMS Operations Manager to join our team based in Johannesburg, South Africa.
• The candidate should have a deep understanding of warehouse and transport supply chain operations, supply chain orchestration, execution, and cost drivers, coupled with extensive operational experience in a technology or software-based environment.

The main purposes of this role include: 

These functions include but are not limited to

• Developing and managing plans for fulfilling customer orders efficiently. This includes creating timelines, defining tasks, and setting performance metrics
• Serving as a key point of contact for stakeholders involved in the execution of operational orders. This involves facilitating clear and effective communication between teams and ensuring that everyone is aligned with the operational goals
• Ensuring that resources (such as personnel, budget, and materials) are allocated efficiently to On-Time Shipment and service level agreements. This involves balancing competing demands and optimizing resource use and includes planning for peak periods
• Analysing data and trends to forecast future needs and performance. This helps in anticipating operational challenges and opportunities and making informed decisions.
• Identifying potential risks and developing mitigation strategies to address challenges that may arise during the execution of operational plans 
• Tracking the progress of plans and projects to ensure they are on track. This includes assessing performance, identifying deviations, and making adjustments as necessary.
• Ensuring high levels of customer satisfaction by meeting delivery commitments and addressing any issues that arise during the logistics process
• Providing regular updates and reports to senior management on planning activities, progress, and performance 
• The role is critical in the growth of the DSV Solution business units and requires attention to detail, time management and good people skill with internal and external clients.
• By fulfilling these responsibilities, the FMS Planning Manager and his/her will ensure that the supply chain operates smoothly, efficiently, and cost-effectively, ultimately contributing to the overall success and competitiveness of the organization and its customers

DUTIES & RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage and support the planning team while collaborating with operations and the customer
• Understand each customers business, requirements and build a strong relationship with the customer
• Understand, implement and ensure KPIs and SLAs are being met
• Driving continuous improvement initiatives and implementation to increase service delivery
• Continuously search for value added services we can offer to customers
• Support in the push back to operations/client when the targets are not achievable and create alternatives to the challenges to ensure best scenario is achieved
• Rigorous review and analyse daily/historic plan performance with the objective of improving operational output and efficiency, transporter performance and improved/additional service offering to customer
• Align on forecast with operations and the customer to ensure daily capacity planning is aligned
• Oversee daily capacity planning and ensure targets are being met Attend to customer escalations and resolve in a timely manner
• Continuously looking for new business avenues to expand the FMS business and it’s customer base Responsible for financial performance of FMS transporter accounts (where applicable)
• Manage the planning team members disciplines.

OTHER DUTIES

• Ensure succession planning is in place through job rotation amongst team members Adherence to HSE compliance and responsibilities Oversee and sign-off of work instructions and standard operating procedures 

SUPERVISORY RESPONSIBILITIES (IF ANY)

• Manage and lead the planning team Monitor team performance Implement individual development plan for all team members Monthly one on one’s with each team member Ensure compliance with all policies, processes and procedures Promote a positive culture and good working environment