Available Jobs at DSV

Main Purpose of The Role:

• LIAISE WITH Customer & Service Provider, Account owner and IT to deliver EDI/API integration projects on time and WITHIN KPI.
• REVIEW AND VALIDATE customer requirements and submit Business Request Form.
• DEFINE To-Be Process (process mapping) and develop Internal Operating Procedures and manuals together with Key Account Manager teams for operational use.
• DEVELOP User Acceptance Tests and ensure execution and sign off.
• FACILITATE system training to operations for customer specific processes.
• IMPLEMENT EDI/API integration in the business with support from Customer Integration Office
• ACT AS the first escalation point to management for Customer Integration Office.
• MANAGE and adhere to all defined KPI’s to avoid penalties and additional costs on integration projects.

Minimum Requirements:

• Experience: 6 - 8 years in Business Analysis, Consulting, or a related Systems role, with a strong emphasis on EDI/API integrations.
• Strong project management acumen and ability to self-manage.
• Customer Engagement: Proven experience in a front-facing role, engaging directly with customers.
• Industry Knowledge: Experience in Freight Forwarding or Logistics is a plus.
• Additional Considerations: Candidates in a current Freight Forwarding role in Operations or Account Management with suitable technical acumen and experience in customer integrations may be considered.

Qualifications: 

• Matric (essential)
• Advantageous to have Industry level qualification/ tertiary qualification

Computer packages

• Solid understanding of EDI/ API technologies and disciplines, Forwarding related TMS or customer visibility platforms advantageous, knowledge of main ERP systems advantageous

Duties and Responsibilities:

• Supports business/sales organization during tender/RFQ process related to customer integration from a business perspective
• First point of contact for local business, sales organization when an integration and/or adjustment is requested 
• Responsible to collect documentation and test files from customer i.e. mandatory files for allocation of technical resources: Customer/Partner Message Instruction Guide (minimum confirmation that the MIG version we have is still valid), Customer Sample Files (inbound test files), XSD schema (if the customer is using XML file format) 
• Responsible to collect documentation of operational requirements e.g. operational processes, TMS triggers 
• Starts integration process by submitting BRF 
• Supports and align with IT for creation of Customer Scope Document (CSD) 
• Responsible for customer to sign-off CSD 
• Defines full setup of test scenarios and create/define reference shipments for all messages related to the request, inbound & outbound 
• Supports IT during creation of BRD and EDI specification 
• Sign-off the BRD before request is moved into build/development phase 
• Take part in integration planning together with operations, EDI developers, IT and Central Integration Office Project Manager 
• Ensures all necessary business approvals are obtained within the agreed timeframe. 
• Ensures that all local stakeholders are aligned. 
• Ensures that all local contributors have committed to the plan and are delivering on time and according to best practice to ensure best quality. 
• Acts as the first escalation point to business management for Customer Integration Office 
• Supports IT to execute Integration Test from an operational and customer point of view e.g. processes, procedures and work instructions 
• Ensures that the User Acceptance Tests (UAT) scenarios are created in due time prior to UAT to avoid delay in UAT. 
• Responsible for execution of User Acceptance Test (UAT) with support from IT, Business and customer.  
• Available for trouble shooting during UAT.
• Responsible for customer to sign-off UAT including UAT-log (sign-off need to be documented). 
• Ensures that processes, procedures, and work instructions are made for business. 
• Ensures that training is executed (if needed) and business is using the system as intended. 
• Responsible for arranging, facilitate and document hypercare meeting with customer (internal hypercare meetings are handled by CINTO). 
• Responsible for raise ticket/incident related to technical issues identified during hypercare investigation. 
• Acts as the first point of contact for business after Go-live, troubleshooting and advising on issues during hypercare period. 
• Available during hypercare.
• Full support on all local Customer integrations post go-live according to defined standard process.

Added Advantages

• Strong Technical/ System acumen
• Deadline driven
• Strong administration and Communication skills
• Ability to connect with people and build solid relationships
• Pragmatic and hands-on approach
• Project Management skills
• Dynamic
• Ability to create and present presentations to both internal and external audiences
• Strong analytical skills
• Solution-minded

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Main Purpose of the Role:

• To manage and head up the Client Retention Team which includes the Account managers, Estimates and the On-site team.
• To drive KPIs, business processes and support the commercial team on our Protect, Grow and Innovate strategy.

Job Related Requirements:

• Gr12
• Relevant Tertiary Qualification will be an advantage
• Minimum of 8 years’ experience in Freight Forwarding
• Must have at least 5 years of senior management & people experience
• 2 years Client facing experience 
• Must have financial experience e.g. Rates and Debtors
• Experience in estimates an advantage
• Valid driver’s license with own reliable vehicle

Electives:

• Understanding of accounts and international freight forwarding across all modes of transport
• Sales & Commercial training Courses
• Risk experience
• Presentation Experience
• Conflict resolution 
• Must be fluent in English and Afrikaans, both written and verbal
• Must have a high standard of business writing skills
• Forward Thinking
• Solution Orientated
• Strong Interpersonal skills and the ability to communicate at all levels
• Self-motivated and willing to use initiative
• Affinity for working with people
• Taking responsibility and accountability
• Assertive

Duties and Responsibilities:

• Manage and support the Key Account Management team, Estimates and On-Site team
• Drive key deliverables and KPIs within these teams
• Support business requirements
• Drive  and deliver on growth targets within the Retention Client Base
• Build and develop relationships with the Gauteng client base
• Drive efficiencies and identify, manage and mitigate risk
• Managing people’s performance and growth to create a sustainable business environment
• Develop and initiate industry and product relevant solutions and best practice to differentiate DSV as market leaders. 
• Ensure service excellence by recruiting and developing high performance team members. 
• Compile budgets in order to forecast accurately and plan for sales and operational planning. 
• Lead the retention team in line with the company's strategic initiatives within and across business units.
• Effectively interact / liaise with relevant stakeholders in order to achieve excellent service levels to the client

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Tertiary Qualification(s)

• Industrial Engineering Degree or Diploma

Additional Computer Skills

• Advance Excel and PowerQuery
• AutoCAD
• Microsoft Office: PowerPoint, Visio and Project

Job-related Requirements

• Minimum of 4+ years’ working experience in a similar role or logistics industry
• Data analytical and process design skills
• Detail oriented, high work rate, quality of work and time management to meet deadlines.
• Ability to communicate concisely
• Own vehicle with driver’s license required

Beneficial:

• Experience in Warehouse Design and Costing/Pricing for RFQ’s and existing clients
• Data Cleaning & Analytics

Electives

• Highly adaptable to change
• Sound knowledge of engineering economics and fundamental accounting principles
• Experience in automation and mechanisation with warehouse environment.
• Ability to interact a various levels in the organisation and with clients
• Project management skills and experience
• Innovative

MAIN PURPOSE OF THE ROLE

• The Senior Solutions Design Engineer will be part of the Solution and Pricing department and will work closely with the business development and operations teams to maintain and grow the DSV Contract Logistics business.
• Business growth will be mainly through Request For Quotation (RFQ) and/or consultation with new and existing customers.
• The requirement is also to support operations to renew existing clients at the end of their respective agreements.
• The individual must be comfortable working with Big Data and be able to clean, analyse, interpret the large data sets.
• Have a good understanding of warehouse operations and processes to calculate resource requirements and develop effective warehouse layout designs.
• Be able to use the warehouse and resource design outputs to cost the operation for the client.
• The costing entails liaising with key suppliers to obtain costs like racking, sprinklers, MHE, IT, and equipment.
• MS Word and PowerPoint skills is required to package the final solutions and commercials for submission to the client.
• The role is critical in the growth of the DSV Solution business units and requires attention to detail, time management and good people skill with internal and external clients

DUTIES & RESPONSIBILITIES

• Engineered Solutions: Identify, analyse & develop value-adding solutions for current & prospective clients;
• Analysis and recommendations
• Data (analysis, comparison, sense checking, cleaning)
• Process (supporting business objectives, complete, relevant, error-proofed, measurable)
• Facilities (best practices, flow, flexibility, compliance)
• Costing Model – comprehensive use of the Solutions Costing Model
•  All costing inputs to be signed off or supported by quotes,
•  Effective use of programs like AutoCAD, MS Visio and Power BI, etc to ensure detailed and accurate designs for the input into the costing model.
•  Develop relationships with key suppliers (racking, packaging, sprinklers, MHE etc)
•  Verify all productivities used in costings
•  Conduct research to ensure productivities used are in line with industry standards

Tools: Application of the following tools and/or methodologies as appropriate and when required:

• Material flow mapping
• Warehouse and layout design
• Qualitative flow measurement
• Manning requirements calculations
• Material handling equipment selection
• Storage density calculations
• Productivity calculations
• Work sampling
• Value stream mapping
• Problem Solving 
• Warehouse Management Systems – knowledge of key functions and features of systems used by DSV in support of solutions development and implementations. Detailed understanding of cost implications and
• correct allocation of related costs when completing costing models.
• Business cases/feasibility studies – develop as required depending on financial investment required and risk profile. Tools and aspects to consider include ROI calculations, quantified value, opportunity for product improvements and future growth/revenue potential
• New product development – develop as required new products, tools and solutions that will enhance the Solutions business and ensure future growth. This can include but is not limited to e-commerce, automation, collaborative niche products in Healthcare & Beauty sectors and industry solutions in Automotive.
• Client Relationship management – To develop and maintain sound client relationships based on competence, respect and trust
• Sales Support – Assist with the technical and financial selling to the client with the development and documenting of proposals, response to tenders, RFQs and RFPs

Operation Review – Evaluate operation against proposed solutions in terms of –

• Solution and Operations review (volumes, resource, MHE, process etc)
• Commercial (revenue, cost, etc)

Additional Job Information –

• Must work well in a team.
• Must show maturity level to work on his/her own with minimum supervision.
• Must show initiative and be motivated.
• Excellent communication skills both written and oral.
• Have good numeric skills.
• Work well under pressure and to a deadline.
• Work on multiple projects/RFQs with overlapping timelines
• Pay meticulous attention to detail.
• Ability to implement corrective action.
• Effective administration skills.
• Must be methodical and precise in their work.
• Punctuality and time management skills are critical.
• Available to work long hours when required and may be required to travel locally and internationally on occasion.

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Tertiary Qualification(s)

• Degree in in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field.

Additional Computer Skills 

• Experience with supply chain management software, warehouse management systems, transportation systems and supply chain planning or orchestration systems.
• Proficient in working on computers and using MS Applications, especially Excel and PowerPoint. 
• 2+ years in the logistics industry, for example transport and, or warehousing or a combination of.
• 2+ years. Proven track record in supply chain management, particularly in planning, and/or transportation logistics roles.
• Leadership Skills: Strong leadership and team management.
• Technological Proficiency: Familiarity with advanced logistics technologies, including WMS and TMS.
• Analytical Skills: Strong analytical and problem-solving capabilities
• Vendor Management: Experience in negotiating and managing relationships with third-party logistics providers.
• Communication Skills: Excellent communication and interpersonal skills for effective collaboration with stakeholders 

Electives

• Industry Experience: Specific industry experiences relevant to the company's sector (e.g., healthcare, automotive, retail, healthcare)

MAIN PURPOSE OF THE ROLE

• Freight Management Services (FMS), as provided by DSV, involve a comprehensive approach to managing and optimizing a company's warehousing and transportation logistics processes.
• This approach integrates and coordinates multiple logistics functions and third-party providers to create a seamless supply chain.
• DSV's freight management services centralize logistics management, provide real-time visibility, control, costs management, customer service and ensure strategic alignment with the company's business goals.
• Utilizing advanced technologies and robust risk management strategies, DSV FMS enhances efficiency, scalability, and flexibility in the supply chain while maintaining high performance standards.
• FMS is at the heart of the warehouse and transportation operation, working closely with customer, warehouse, and transport operations.
• The FMS Planning Manager is accountable for the operations allocated to them, the planning teams that report into them and where applicable the financial performance of FMS transport customers.
• It is responsible for overseeing the planning of all inbound and outbound volumes to ensure KPIs and SLAs are met and identifying opportunities to grow the FMS business.
• This is largely achieved through the supporting and upliftment of the various reporting planning teams, building strong relationships with operations/other planning teams/ transporters/customers to drive optimization through overall collaboration and seamless communication flow.
• This role includes translating high-level strategic plans into practical, executable operational plans, managing resources, coordinating efforts, and ensuring successful implementation and execution of those plans
• We are seeking an experienced FMS Operations Manager to join our team based in Johannesburg, South Africa.
• The candidate should have a deep understanding of warehouse and transport supply chain operations, supply chain orchestration, execution, and cost drivers, coupled with extensive operational experience in a technology or software-based environment.

The main purposes of this role include: 

These functions include but are not limited to

• Developing and managing plans for fulfilling customer orders efficiently. This includes creating timelines, defining tasks, and setting performance metrics
• Serving as a key point of contact for stakeholders involved in the execution of operational orders. This involves facilitating clear and effective communication between teams and ensuring that everyone is aligned with the operational goals
• Ensuring that resources (such as personnel, budget, and materials) are allocated efficiently to On-Time Shipment and service level agreements. This involves balancing competing demands and optimizing resource use and includes planning for peak periods
• Analysing data and trends to forecast future needs and performance. This helps in anticipating operational challenges and opportunities and making informed decisions.
• Identifying potential risks and developing mitigation strategies to address challenges that may arise during the execution of operational plans 
• Tracking the progress of plans and projects to ensure they are on track. This includes assessing performance, identifying deviations, and making adjustments as necessary.
• Ensuring high levels of customer satisfaction by meeting delivery commitments and addressing any issues that arise during the logistics process
• Providing regular updates and reports to senior management on planning activities, progress, and performance 
• The role is critical in the growth of the DSV Solution business units and requires attention to detail, time management and good people skill with internal and external clients.
• By fulfilling these responsibilities, the FMS Planning Manager and his/her will ensure that the supply chain operates smoothly, efficiently, and cost-effectively, ultimately contributing to the overall success and competitiveness of the organization and its customers

DUTIES & RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage and support the planning team while collaborating with operations and the customer
• Understand each customers business, requirements and build a strong relationship with the customer
• Understand, implement and ensure KPIs and SLAs are being met
• Driving continuous improvement initiatives and implementation to increase service delivery
• Continuously search for value added services we can offer to customers
• Support in the push back to operations/client when the targets are not achievable and create alternatives to the challenges to ensure best scenario is achieved
• Rigorous review and analyse daily/historic plan performance with the objective of improving operational output and efficiency, transporter performance and improved/additional service offering to customer
• Align on forecast with operations and the customer to ensure daily capacity planning is aligned
• Oversee daily capacity planning and ensure targets are being met Attend to customer escalations and resolve in a timely manner
• Continuously looking for new business avenues to expand the FMS business and it’s customer base Responsible for financial performance of FMS transporter accounts (where applicable)
• Manage the planning team members disciplines.

OTHER DUTIES

• Ensure succession planning is in place through job rotation amongst team members Adherence to HSE compliance and responsibilities Oversee and sign-off of work instructions and standard operating procedures 

SUPERVISORY RESPONSIBILITIES (IF ANY)

• Manage and lead the planning team Monitor team performance Implement individual development plan for all team members Monthly one on one’s with each team member Ensure compliance with all policies, processes and procedures Promote a positive culture and good working environment