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The first Woolworths store opened its doors to the public in Cape Town in October 1931. And it was founder Max Sonnenberg who captured the public’s imagination with dynamic store policies that set Woolworths apart from its competitors. Three years later, a second branch opened in Durban, with another two in Port Elizabeth and Johannesburg a year later....
To define, implement and manage the quality assurance and complaints management processes across operations in order to meet business requirements. This includes managing the development and implementation of risk, process and call quality audits as well as root cause analysis practices within complaints processes as these relate to the customer first journey represented through the customer experience standards.
KEY RESPONSIBILITIES:
KEY COMPETENCIES
FUNCTIONAL COMPETENCIES
TECHNICAL COMPETENCIES
BEHAVIORAL COMPETENCIES
MINIMUM QUALIFICATION
EXPERIENCE REQUIRED
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